Strategic Customer Success Lead (Contract Logistics)

Kuehne Nagel; Cuautitlán Izcalli; Presencial; MXN 700.000 - 1.200.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel in Mexico is seeking a strategic Contract Logistics professional to drive retention, contract compliance, and growth across key accounts. You will be the primary contact for commercial and contractual matters and work with cross-functional teams to deliver exceptional customer experiences.

The role emphasizes strengthening relationships, identifying upsell opportunities, leading business reviews, and ensuring service excellence with retention targets above 95%.

Formación

• Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or related field.
• Proven experience in Contract Logistics, Supply Chain, Customer Success, Key Account Management, or Contract Management.
• Strong commercial acumen and customer relationship management skills.
• Experience managing strategic customer accounts and contract negotiations.
• Knowledge of warehousing, logistics operations, and supply chain processes.
• Ability to influence and collaborate across multiple functions and organizational levels.
• Strong analytical, presentation, and problem-solving skills.
• Advanced English proficiency.

Responsabilidades

• Serve as the primary contact for contractual, commercial, and operational matters for assigned customers.
• Lead customer business reviews and drive continuous improvement initiatives.
• Develop relationships with key customer stakeholders and executives; implement retention strategies.
• Identify upselling and cross-selling opportunities; coordinate RFQ/RFP processes.
• Drive customer engagement programs and satisfaction initiatives.
• Collaborate with Operations, Finance, Solutions, BI, Sales, Legal, and other stakeholders.
• Monitor contractual performance, pricing structures, and financial results.
• Support strategic account growth plans and innovation roadmaps.
• Ensure service excellence and achieve retention targets exceeding 95%.

Conocimientos

Commercial acumen

Customer relationship management

Analytical skills

Communication

English proficiency

Educación

Bachelor's degree in Supply Chain

Bachelor's degree in Logistics

Bachelor's degree in Business Administration

Bachelor's degree in Engineering

Descripción del empleo

Kuehne+Nagel in Mexico is seeking a strategic Contract Logistics professional to drive retention, contract compliance, and growth across key accounts. You will be the primary contact for commercial and contractual matters and work with cross-functional teams to deliver exceptional customer experiences.

The role emphasizes strengthening relationships, identifying upsell opportunities, leading business reviews, and ensuring service excellence with retention targets above 95%.