Customer Success Manager - Logistics & Supply Chain

Kuehne Nagel; Cuautitlán Izcalli; Presencial; MXN 700.000 - 1.200.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel in Mexico is seeking a strategic Contract Logistics professional to drive retention, contract compliance, and growth across key accounts. You will be the primary contact for commercial and contractual matters and work with cross-functional teams to deliver exceptional customer experiences.

The role emphasizes strengthening relationships, identifying upsell opportunities, leading business reviews, and ensuring service excellence with retention targets above 95%.

Formación

• Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or related field.
• Proven experience in Contract Logistics, Supply Chain, Customer Success, Key Account Management, or Contract Management.
• Strong commercial acumen and customer relationship management skills.
• Experience managing strategic customer accounts and contract negotiations.
• Knowledge of warehousing, logistics operations, and supply chain processes.
• Ability to influence and collaborate across multiple functions and organizational levels.
• Strong analytical, presentation, and problem-solving skills.
• Advanced English proficiency.

Responsabilidades

• Serve as the primary contact for contractual, commercial, and operational matters for assigned customers.
• Lead customer business reviews and drive continuous improvement initiatives.
• Develop relationships with key customer stakeholders and executives; implement retention strategies.
• Identify upselling and cross-selling opportunities; coordinate RFQ/RFP processes.
• Drive customer engagement programs and satisfaction initiatives.
• Collaborate with Operations, Finance, Solutions, BI, Sales, Legal, and other stakeholders.
• Monitor contractual performance, pricing structures, and financial results.
• Support strategic account growth plans and innovation roadmaps.
• Ensure service excellence and achieve retention targets exceeding 95%.

Conocimientos

Commercial acumen

Customer relationship management

Analytical skills

Communication

English proficiency

Educación

Bachelor's degree in Supply Chain

Bachelor's degree in Logistics

Bachelor's degree in Business Administration

Bachelor's degree in Engineering

Descripción del empleo

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.

In this strategic role, you will be responsible for driving customer retention, ensuring contractual compliance, strengthening customer relationships, and identifying growth opportunities across key accounts. Acting as the primary point of contact for commercial and contractual matters, you will collaborate with cross-functional teams to deliver exceptional customer experiences while supporting business growth and profitability.

How you create impact

• Serve as the primary contact for contractual, commercial, and operational matters for assigned customers.
• Lead customer business reviews and drive continuous improvement initiatives.
• Develop strong relationships with key customer stakeholders and executive decision-makers. Implement retention strategies and proactively manage contract renewals.
• Identify and execute upselling and cross-selling opportunities. Coordinate RFQ/RFP processes and the introduction of new services.
• Drive customer engagement programs and customer satisfaction initiatives.
• Collaborate closely with Operations, Finance, Solutions, Business Intelligence, Sales, Legal, and other internal stakeholders.
• Monitor contractual performance, pricing structures, and financial results.
• Support the development of strategic account growth plans and innovation roadmaps.
• Ensure service excellence and achieve customer retention targets exceeding 95%.

What we would like you to bring

• Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field.
• Proven experience in Contract Logistics, Supply Chain, Customer Success, Key Account Management, or Contract Management.
• Strong commercial acumen and customer relationship management skills.
• Experience managing strategic customer accounts and contract negotiations.
• Knowledge of warehousing, logistics operations, and supply chain processes.
• Ability to influence and collaborate across multiple functions and organizational levels.
• Strong analytical, presentation, and problem-solving skills.
• Advanced English proficiency.

What's in it for you

At Kuehne+Nagel, we give you the opportunity to expand your knowledge, shape processes, and create innovative solutions in the exciting world of logistics.

As a recognized leader in the industry, we foster a diverse and collaborative environment powered by the latest technologies, where you will work alongside highly motivated, customer-focused colleagues from around the world.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.