Strategic Logistics Customer Success Manager

Qad Inc.; Coahuila; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel is seeking a Customer Success Manager in Mexico to design, manage, and optimize logistics solutions. You will lead cross-functional teams across Operations, Finance, and Sales to ensure contractual excellence and customer satisfaction.

You will develop strategic relationships with key stakeholders, drive renewals, and identify upselling opportunities while coordinating RFQ/RFP processes and new service introductions. Fluency in English is required for global collaboration.

Formación

• Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field.
• Proven experience in Contract Logistics, Supply Chain, Customer Success, Key Account Management, or Contract Management.
• Strong commercial acumen and customer relationship management skills.
• Experience managing strategic customer accounts and contract negotiations.
• Knowledge of warehousing, logistics operations, and supply chain processes.
• Ability to influence and collaborate across multiple functions and organizational levels.
• Strong analytical, presentation, and problem-solving skills.
• Advanced English proficiency.

Responsabilidades

• Serve as the primary contact for contractual, commercial, and operational matters for assigned customers.
• Lead customer business reviews and drive continuous improvement initiatives.
• Develop strong relationships with key customer stakeholders and executive decision-makers. Implement retention strategies and proactively manage contract renewals.
• Identify and execute upselling and cross-selling opportunities. Coordinate RFQ/RFP processes and the introduction of new services.
• Drive customer engagement programs and customer satisfaction initiatives.
• Collaborate closely with Operations, Finance, Solutions, Business Intelligence, Sales, Legal, and other internal stakeholders.
• Monitor contractual performance, pricing structures, and financial results.
• Support the development of strategic account growth plans and innovation roadmaps.
• Ensure service excellence and achieve customer retention targets exceeding 95%.

Conocimientos

CRM skills

Contract negotiations

Cross-functional collaboration

Analytical skills

English proficiency

Educación

Bachelor's degree

Descripción del empleo

Kuehne+Nagel is seeking a Customer Success Manager in Mexico to design, manage, and optimize logistics solutions. You will lead cross-functional teams across Operations, Finance, and Sales to ensure contractual excellence and customer satisfaction.

You will develop strategic relationships with key stakeholders, drive renewals, and identify upselling opportunities while coordinating RFQ/RFP processes and new service introductions. Fluency in English is required for global collaboration.