Sales Account Manager - Contract Logistics

CJ Logistics; Santiago de Querétaro; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

CJ Logistics is seeking an Account Manager to be the primary contact for key customers within Contract Logistics. Based in Querétaro, you will nurture long-term relationships, ensure service quality, and drive operational performance while identifying growth opportunities across existing accounts.

You will collaborate with warehousing, transportation, and support teams, analyze metrics, and lead business reviews. Fluency in English and Spanish is required to succeed in this role.

Formación

• Bachelor's degree in Logistics, Business, Engineering, or related field.
• 3–5 years of experience in account management, operations, or customer service within warehousing and logistics.
• Fluent in English and Spanish.

Responsabilidades

• Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction.
• Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments.
• Analyze performance metrics, prepare reports, and lead regular business reviews with clients.
• Handle issue resolution and escalation management to maintain service continuity.
• Identify and implement process improvements to enhance efficiency and service quality.
• Develop strategic account plans to drive retention and organic growth (upselling/cross-selling).
• Support pricing reviews, renewals, and contract negotiations.
• Act as the voice of the customer within the organization to align client expectations with operations.

Conocimientos

Contract logistics knowledge

Account management

Analytical mindset

MS Excel

Power BI

Bilingual English/Spanish

Educación

Bachelor's degree in Logistics/Business/Engineering

Herramientas

WMS

TMS

Descripción del empleo

The Account Manager serves as the primary contact for key customers in Contract Logistics operations. Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing customer accounts.

Responsibilities

• Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction.
• Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments.
• Analyze performance metrics, prepare reports, and lead regular business reviews with clients.
• Handle issue resolution and escalation management to maintain service continuity.
• Identify and implement process improvements to enhance efficiency and service quality.
• Develop strategic account plans to drive retention and organic growth (upselling/cross-selling).
• Support pricing reviews, renewals, and contract negotiations.
• Act as the "voice of the customer" within the organization, ensuring alignment between client expectations and operational capabilities.

Qualifications

• Bachelor's degree in Logistics, Business, Engineering, or related field.
• 3-5 years of experience in account management, operations, or customer service within warehousing management and logistics.
• Strong background in contract logistics(warehousing and in land transportation).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong analytical mindset and ability to manage multiple accounts simultaneously.
• Proficiency in MS Excel, Power BI, or other data visualization tool.
• Fluent in both English and Spanish.

Preferred Skills

• Experience with leading logistics company or handling large regional key accounts.
• Knowledge of warehouse and transportation management systems (WMS/TMS).
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.