Luxury Store Manager — Lead VIP Experience & Growth

Fendi Italia Srl; Monterrey; Hybrid; MXN 600,000 - 1,200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discount/perks

Retirement plan

Job summary

Fendi Italia Srl in Monterrey seeks an experienced Store Manager to own the store's performance, drive sales, and provide an exceptional client experience. You will lead and inspire the team, manage merchandise, and collaborate with partners to implement growth initiatives.

A strong focus on CRM and VIP client relationships will be essential. You will oversee operations, staffing, training, and events while ensuring adherence to company policies and luxury service standards.

Qualifications

• Minimum 5 years’ related experience, luxury retail preferred.
• Ability to lead and develop a store team to meet targets.
• Strong communication skills, verbal and written.

Responsibilities

• Drive and increase sales performance for overall business.
• Analyze the business and implement action plans to improve results.
• Develop a sales strategy with cross-functional partners.
• Lead customer service to meet expectations and mentor the team.
• Plan events and incentives to grow the business.
• Oversee stock, inventory, and cost control.
• Lead health and safety standards and policy adherence.

Skills

Luxury retail experience

Sales leadership

People management

Clienteling & CRM

Digital literacy

Team mentoring

Tools

POS system

Job description

Fendi Italia Srl in Monterrey seeks an experienced Store Manager to own the store's performance, drive sales, and provide an exceptional client experience. You will lead and inspire the team, manage merchandise, and collaborate with partners to implement growth initiatives.

A strong focus on CRM and VIP client relationships will be essential. You will oversee operations, staffing, training, and events while ensuring adherence to company policies and luxury service standards.