SRE I: Incident Response & Automation for Storage Pods

Backblaze; Poza Rica; On-site; MXN 420,000 - 700,000; Full time

Job summary

Backblaze is seeking a Systems Administrator/SRE to serve as the first line of defense for customer-impacting technical issues and to lead real-time incident resolution across our storage pods.

You will monitor Zabbix, Grafana, and Opensearch alerts, perform remediation steps, manage on-going deployments with Jenkins, and collaborate with Data Center Teams on hardware replacement, migrations, and health checks to ensure reliable operations.

Qualifications

• Experience: 2–4 years of hands-on experience in Systems Administration, Linux Operations, or SRE environments.
• Technical Fundamentals: Strong foundational understanding of Linux systems, command-line interfaces, network cabling/topologies, and IP network classifications.
• Problem Solving & Automation: Analytical mindset with a drive to learn, troubleshoot complex hardware/software interactions, and automate repetitive tasks.
• Communication: Excellent cross-functional communication and collaboration skills with both technical and non-technical stakeholders.

Responsibilities

• First Line of Defense: Act as the primary point of contact for customer-affecting technical issues and lead real-time incident resolution.
• Incident Management: Adhere to incident management protocols and drive post-mortems to capture process improvements and root-cause analyses.
• Monitoring & Alerting: Monitor and respond to Zabbix, Grafana and Opensearch alerts—taking direct remediation steps or managing seamless escalations.
• Infrastructure & Pod Health: Ensure the health and reliability of storage pods across all sites (defining and refining monitoring alert definitions and completing daily tasks relating to hardware replacement diagnosis, system troubleshooting and executing needed configuration changes via Ansible and a Git repository framework).
• Data Center Tech Support: Serve as an escalation point for Data Center Technicians regarding advanced pod troubleshooting, deployment queries, migration issues, and Ansible playbooks.
• Migrations & Provisioning: Manage pre-deployment configuration and testing for Vault systems, initiate Vault migrations, and perform health checks on migration pods.
• Code Deployments: Use Jenkins to deploy code updates across all our environments.
• Network & Operations: Identify and elevate network anomalies, document network IP assignments for upcoming deployments, and track server farm releases/updates.
• Automation & Process: Identify opportunities to automate daily operational tasks and document workflow procedures.
• On-Call & Flexibility: Participate in an on-call rotation shift, with flexibility to work outside standard business hours (including weekends, evenings, or holidays) as operational needs arise.

Skills

Systems Administration

Linux Operations

SRE

Job description

Backblaze is seeking a Systems Administrator/SRE to serve as the first line of defense for customer-impacting technical issues and to lead real-time incident resolution across our storage pods.

You will monitor Zabbix, Grafana, and Opensearch alerts, perform remediation steps, manage on-going deployments with Jenkins, and collaborate with Data Center Teams on hardware replacement, migrations, and health checks to ensure reliable operations.