Sr Technical Support Engineer

HERE Technologies; León; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

HERE Technologies is seeking a Senior Technical Support Engineer to drive success for customers using our mobile and embedded SDKs across Android, iOS, and Flutter. You will troubleshoot complex issues, analyze root causes, and collaborate with engineering and product teams to implement durable solutions.

You will partner with customers to optimize integrations of APIs, SDKs, and cloud services, while communicating clearly to diverse audiences.

Formación

• Experience with mobile applications, cloud services, and APIs (REST, SDKs, Java).
• Strong troubleshooting skills across mobile platforms and backend integrations.
• Knowledge of mapping technologies such as geocoding, routing, navigation, and positioning.
• Ability to analyze issues, identify root causes, and communicate solutions effectively.
• Experience in customer-facing or cross-functional environments.
• Strong collaboration and communication skills, both written and verbal.
• Ability to manage multiple priorities in dynamic environments.
• Accountability and ownership to drive tasks through completion.

Responsabilidades

• Support mobile and embedded SDK implementations across Android, iOS, and Flutter.
• Investigate and resolve complex production issues using stack traces, logs, and debugging tools.
• Partner with customers to troubleshoot integrations involving APIs, SDKs, and cloud services.
• Analyze root causes and drive permanent solutions for high-impact technical challenges.
• Act as an escalation point for complex customer issues.
• Collaborate cross-functionally with engineering, product, and support teams.
• Manage multiple priorities and customer engagements in a fast-paced environment.

Conocimientos

Mobile apps

Cloud services

APIs

SDKs

Java

Troubleshooting

Cross-functional

Communication

Descripción del empleo

What’s the role?

We are seeking a Senior Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry-leading location products and services across the entire lifecycle, including evaluation, production, and optimization.

As a Senior Technical Support Engineer, You Will

• Support mobile and embedded SDK implementations across Android, iOS, and Flutter
• Investigate and resolve complex production issues using stack traces, logs, and debugging tools
• Partner with customers to troubleshoot integrations involving APIs, SDKs, and cloud services
• Analyze root causes and drive permanent solutions for high-impact technical challenges
• Act as an escalation point for complex customer issues
• Collaborate cross-functionally with engineering, product, and support teams
• Manage multiple priorities and customer engagements in a fast-paced environment

You are a problem-solver

You are a problem-solver with strong technical depth and a customer-focused mindset, comfortable navigating complex technical environments while communicating clearly with diverse audiences.

You Bring

• Experience working with mobile applications, cloud services, and APIs (e.g., REST, SDKs, Java)
• Strong troubleshooting skills across mobile platforms and backend integrations
• Knowledge of mapping technologies such as geocoding, routing, navigation, and positioning
• Ability to analyze issues, identify root causes, and communicate solutions effectively
• Experience working in customer-facing or cross-functional environments
• Strong collaboration and communication skills (written and verbal)
• Ability to manage multiple priorities and adapt in dynamic environments
• Accountability and ownership to drive tasks through completion

Please submit resumes in English.

What Do We Offer?

At HERE, you will find a collaborative and inclusive environment where you can grow your career while working on meaningful technology.

We Offer

• Opportunities to work on innovative, real-world location-based solutions
• A collaborative and supportive global team environment
• Learning and development opportunities to grow your technical and professional skills
• Flexible and inclusive workplace culture
• Competitive compensation and performance-based bonus

Actual compensation will be based on skills and experience. This position is also eligible for an annual performance bonus, subject to company and individual performance.

HERE Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, age, or disability.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

You will join a collaborative technical support team focused on enabling customers to successfully adopt and scale HERE’s location platform, working closely with engineering, product, and customer-facing teams to deliver high-impact solutions.