Sr Technical Support Engineer

Here; León; Presencial; MXN 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Performance-based bonus

Global team environment

Professional development opportunities

Descripción de la vacante

HERE Technologies in León, Mexico is hiring a Senior Technical Support Engineer to blend deep technical expertise with customer success, guiding clients through evaluation, production, and optimization of HERE’s location products.

You will support mobile and embedded SDKs across Android, iOS, and Flutter, troubleshoot complex issues, and collaborate with engineering, product, and support teams to deliver high-impact solutions.

Formación

• Experience supporting mobile and embedded SDK integrations.
• Strong debugging and root-cause analysis skills.
• Experience with APIs, SDKs, and cloud services.
• Excellent communication with customers.
• Resume in English.

Responsabilidades

• Support mobile and embedded SDK implementations across Android, iOS, and Flutter.
• Investigate and resolve complex production issues using logs and debugging tools.
• Partner with customers to troubleshoot integrations involving APIs, SDKs, and cloud services.
• Analyze root causes and drive permanent solutions for high-impact technical challenges.
• Act as an escalation point for complex customer issues.
• Collaborate cross-functionally with engineering, product, and support teams.
• Manage multiple priorities and customer engagements in a fast-paced environment.

Conocimientos

Mobile app experience

Cloud services

APIs (REST, SDKs, Java)

Troubleshooting

Customer-focused

Herramientas

Debugging tools

Logging & tracing

Descripción del empleo

What's the role?

We are seeking a Senior Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.

As a Senior Technical Support Engineer, you will:

• Support mobile and embedded SDK implementations across Android, iOS, and Flutter
• Investigate and resolve complex production issues using stack traces, logs, and debugging tools
• Partner with customers to troubleshoot integrations involving APIs, SDKs, and cloud services
• Analyze root causes and drive permanent solutions for high-impact technical challenges
• Act as an escalation point for complex customer issues
• Collaborate cross-functionally with engineering, product, and support teams
• Manage multiple priorities and customer engagements in a fast-paced environment

Who are you?

You are a problem-solver with strong technical depth and a customer-focused mindset, comfortable navigating complex technical environments while communicating clearly with diverse audiences. You bring:

• Experience working with mobile applications, cloud services, and APIs (e.g., REST, SDKs, Java)
• Strong troubleshooting skills across mobile platforms and backend integrations
• Knowledge of mapping technologies such as geocoding, routing, navigation, and positioning
• Ability to analyze issues, identify root causes, and communicate solutions effectively
• Experience working in customer-facing or cross-functional environments
• Strong collaboration and communication skills (written and verbal)
• Ability to manage multiple priorities and adapt in dynamic environments
• Accountability and ownership to drive tasks through completion

Please submit resumes in English.

What Do We Offer?

At HERE, you will find a collaborative and inclusive environment where you can grow your career while working on meaningful technology.

• Opportunities to work on innovative, real-world location-based solutions
• A collaborative and supportive global team environment
• Learning and development opportunities to grow your technical and professional skills
• Flexible and inclusive workplace culture
• Competitive compensation and performance-based bonus

Actual compensation will be based on skills and experience. This position is also eligible for an annual performance bonus, subject to company and individual performance.

HERE Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, age, or disability.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

You will join a collaborative technical support team focused on enabling customers to successfully adopt and scale HERE’s location platform, working closely with engineering, product, and customer-facing teams to deliver high-impact solutions.