Technical Support Engineer ID54393

AgileEngine; León; Híbrido; MXN 893.176 - 1.250.446; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentorship

TechTalks

Education budget

Fitness budget

Team activity budget

Descripción de la vacante

A leading technology company in León, Mexico is searching for a Technical Support Engineer to assist customers with software and technical issues. This role involves troubleshooting, managing server environments, and providing support during product trials. The ideal candidate should have at least 2 years of technical support experience, strong English communication skills, and familiarity with both Windows and Linux servers. This position offers a competitive compensation package and various perks, including professional growth opportunities.

Formación

• Minimum 2 years of experience in a technical support role.
• Excellent written and verbal English communication skills.
• Hands-on experience managing both Windows and Linux servers.
• Strong understanding of networking and web technologies.

Responsabilidades

• Resolve product-related and technical queries via email and screen sharing sessions.
• Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks.
• Act as a technical advisor for new customers during their product evaluation phase.

Conocimientos

Technical support experience

English communication

Windows server management

Linux server management

Networking and web technologies

Educación

Degree in Computer Science or related field

Herramientas

SQL

Descripción del empleo

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
As a Technical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

WHAT YOU WILL DO
- Resolve product-related and technical queries via email and screen sharing sessions;
- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;
- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;
- Support customers with the remote installation, updates, and maintenance of TestRail Server instances;
- Assist users in navigating complex setups involving various server environments and web technologies.

MUST HAVES
- Minimum 2 years of experience in a technical support role;
- Excellent written and verbal English communication skills;
- Hands-on experience managing both Windows and Linux servers;
- Strong understanding of networking and web technologies;
- Self-motivated and driven by performance metrics to achieve individual and team targets;
- Availability for rotating schedules to support customers 24/5.

NICE TO HAVES
- Degree in Computer Science or a related technical field;
- Knowledge of SQL or database administration;
- Understanding of the software testing lifecycle and development processes;
- Proven track record of exploring new tools and troubleshooting complex software stacks.

PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.