Sr. Program Manager - Fulfillment Strategy & Expansion, 3P MX External Fulfillment

Amazon Inc.; Ciudad de México; On-site; MXN 1,400,000 - 2,100,000; Full time

Job summary

Amazon's External Fulfillment team in Mexico seeks a Sr. Program Manager to drive seller adoption and growth of External Fulfillment in Mexico.

You will diagnose performance, define multi-year adoption strategies, and coordinate cross-functional programs across Operations, Sales, Seller Support, Product, and global teams. You'll build structure where little exists, base decisions on data, and lead direction changes when needed, while influencing partners with competing priorities to achieve

Qualifications

• 5+ years of business development, account management, product management, project management, financial analysis and/or marketing experience.
• Experience leading analysis, customer segmentation and/or product behavior analysis.
• Bachelor's degree or above.
• Speak, write, and read fluently in English.
• Experience using SQL or other analytical tools for data analysis.
• Experience working with multiple stakeholders at various levels and locales to drive alignment.

Responsibilities

• Diagnose business performance: break down growth, losses, and seller churn into root causes.
• Turn insights into a multi-year adoption and expansion strategy for 3P sellers in Mexico with goals and milestones.
• Own and deliver multiple cross-functional programs end to end, from business case to launch to scale.
• Influence without authority: build alignment and secure commitments from partner teams with competing priorities.
• Challenge the current strategy with data and lead changes in direction when warranted.
• Build the mechanisms that run the business: metrics, dashboards, weekly business reviews, SOPs.
• Understand how business levers interact and how they drive outcomes.

Skills

Business development

Account management

Product management

Project management

Financial analysis

Marketing

Education

Bachelor's degree or above

Tools

SQL

Job description

Sr. Program Manager - Fulfillment Strategy & Expansion, 3P MX External Fulfillment

Amazon's External Fulfillment team in Mexico helps independent sellers grow their business on Amazon. We give them an in-house fulfillment solution: they ship directly from their own locations with Amazon's speed and reliability. Sellers get more flexibility in how they run their business and can offer products that don't fit traditional fulfillment models. Customers get more selection, delivered fast.

We are looking for a Sr. Program Manager to drive seller adoption and growth of External Fulfillment in Mexico. You will find out why the business is gaining or losing ground, turn those insights into a clear strategy, and deliver it through teams you do not manage, including Operations, Sales, Seller Support, Product, and worldwide central Program teams. Some of those teams have competing goals.

This role suits someone who builds structure where little exists. You form your own point of view from data, challenge current thinking when the evidence supports it, move between strategy and execution every day, and lead changes in direction when they are needed.

Key job responsibilities

• Diagnose business performance: break down growth, losses, and seller churn into their root causes. For example, identify what is driving changes in channel GMS and which seller segments are behind them.
• Turn insights into a multi-year adoption and expansion strategy for 3P sellers in Mexico, with clear goals, metrics, and milestones.
• Own and deliver multiple cross-functional programs end to end, from business case to launch to scale.
• Influence without authority: build alignment and secure commitments from partner teams with competing priorities.
• Challenge the current strategy with data and lead changes in direction when warranted.
• Build the mechanisms that run the business: metrics, dashboards, weekly business reviews, and standard operating procedures.
• Understand how business levers interact (seller selection, speed, cost, carrier performance, seller experience) and how they drive outcomes.
• Write clear narratives (business cases, strategy documents, business reviews) for senior leadership.

A day in the life

You might start the day digging into a drop in seller adoption in a key region. At midday you could be working through trade-offs with Operations and carrier partners on a new delivery offering. In the afternoon you might review a launch plan with Sales and Seller Support, then close the day refining a strategy document that changes how we approach a seller segment.

About the team

External Fulfillment MX sits within Amazon's Mexico 3P organization. The team does not execute directly: it sets strategy and delivers through partner teams across Amazon. We are a small, high-ownership team building a business that is new for Amazon.

Basic Qualifications

• 5+ years of business development, account management, product management, project management, financial analysis and/or marketing experience
• Experience leading analysis, customer segmentation and/or product behavior analysis
• Bachelor's degree or above
• Speak, write, and read fluently in English
• Experience using any of SQL or other analytical tools for conducting data analysis
• Experience working with multiple stakeholders at various levels and in different locales to drive alignment

Preferred Qualifications

• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.