Sr Field Service Supervisor

Honeywell Technologies; Monterrey; On-site; MXN 450,000 - 650,000; Full time

Job summary

Honeywell is seeking a Senior Field Service Supervisor to lead and oversee the field service team in Monterrey, ensuring efficient service delivery to customers and driving operational excellence. This on-site role reports to management and emphasizes high-quality service, teamwork, and customer satisfaction.

The position requires a Bachelor’s degree in engineering, 3–5 years in HVAC/BMS/BAS fields, leadership experience, and strong technical skills to manage multiple projects and improve

Qualifications

• 3–5 years of experience in HVAC controls, Building Automation Systems, field service engineering, Application Engineering or technical service support.
• Experience commissioning, maintaining, and troubleshooting HVAC systems, BMS and BAS and control platforms.
• Experience in a leadership role within field service or technical service management.
• Strong technical knowledge and understanding of engineering principles related to field service.
• Proven ability to manage and prioritize multiple projects and tasks effectively.
• Experience with service delivery optimization and driving process improvements.

Responsibilities

• Lead and supervise the field service team to deliver timely and effective service to customers.
• Provide technical support and guidance to field service technicians to resolve complex issues.
• Coordinate with cross-functional teams to implement continuous improvement initiatives and optimize service operations.

Skills

Leadership

Team management

Problem solving

Project prioritization

Education

Bachelor's degree in Engineering (Mech/Electrical/Mechatronics/Controls)

Tools

Niagara framework

Job description

Job Description As a Sr Field Service Supervisor here at Honeywell, you will lead and oversee the field service team to ensure efficient and effective service delivery to our customers. You will be responsible for managing daily operations, providing technical guidance, and driving continuous improvement initiatives to enhance customer satisfaction and operational excellence. You will report directly to our management team and you’ll work out of our Monterrey location on an on-site work schedule. In this role, you will impact customer satisfaction and business growth by ensuring high-quality service delivery and effective team management in the field service operations.

Job Description As a Sr Field Service Supervisor here at Honeywell, you will lead and oversee the field service team to ensure efficient and effective service delivery to our customers. You will be responsible for managing daily operations, providing technical guidance, and driving continuous improvement initiatives to enhance customer satisfaction and operational excellence. You will report directly to our management team and you’ll work out of our Monterrey location on an on-site work schedule. In this role, you will impact customer satisfaction and business growth by ensuring high-quality service delivery and effective team management in the field service operations.

Responsibilities

• Lead and supervise the field service team to deliver timely and effective service to customers.
• Provide technical support and guidance to field service technicians to resolve complex issues.
• Coordinate with cross-functional teams to implement continuous improvement initiatives and optimize service operations.

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Controls Engineering, or a related technical field.
• Equivalent field service experience may be considered.
• 3–5 years of experience in HVAC controls, Building Automation Systems, field service engineering, Application Engineering or technical service support
• Experience commissioning, maintaining, and troubleshooting HVAC systems, BMS and BAS and control platforms. / Niagara framework
• Experience in a leadership role within field service or technical service management.
• Strong technical knowledge and understanding of engineering principles related to field service.
• Proven ability to manage and prioritize multiple projects and tasks effectively.
• Experience with service delivery optimization and driving process improvements.

WE VALUE

• Bachelor’s degree in Engineering or related field preferred.
• Strong leadership and team management skills.
• Customer-focused mindset with ability to drive change and innovation.
• Excellent problem-solving and decision-making abilities.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.