Sr Cust Exp Specialist

Honeywell Technologies; San Luis Potosí; Presencial; MXN 400.000 - 640.000; Jornada completa

Descripción de la vacante

Honeywell Technologies is seeking a Senior Customer Experience Specialist in Mexico to ensure performance standards and achieve high customer satisfaction. You will develop and execute CX strategies, work with cross-functional teams to create personalized experiences, and drive continuous improvement through feedback and data analysis.

MS Office skills and English proficiency are required. Collaborate with sales and product teams to align CX initiatives with business goals and leverage SAP or

Formación

• 2+ years of experience in customer experience or related roles.
• Experience in customer support or supply chain / order management / OtC related areas.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Fluent in English.

Responsabilidades

• Develop and execute customer experience strategies to drive satisfaction and loyalty.
• Collaborate with cross-functional teams to understand customer needs and create personalized experiences.
• Analyze customer data and market trends to identify improvement opportunities.
• Implement and monitor customer feedback programs to drive continuous improvement.
• Utilize CX tools to optimize interactions and touchpoints.

Conocimientos

MS Office

Customer support

English proficiency

Educación

Bachelor’s Degree

Herramientas

SAP

Salesforce

Descripción del empleo

Job Description

As a Senior Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

In this role, you will impact customer satisfaction by developing and executing customer experience strategies, working with cross-functional teams to create personalized experiences, and driving continuous improvement through customer feedback and data analysis.

Responsibilities

• Develop and execute customer experience strategies to drive customer satisfaction and loyalty
• Work with cross-functional teams to understand customer needs and create personalized experiences
• Analyze customer data and market trends to identify opportunities for improvement
• Implement and monitor customer feedback programs to gather insights and drive continuous improvement
• Utilize customer experience tools and technologies to optimize customer interactions and touchpoints
• Work closely with sales and product management teams to align customer experience strategies with business objectives

Qualifications

YOU MUST HAVE

• 2+ years of experience
• Customer Support and/or equivalent in supply chain / order management / OtC related experience
• MS Office skills (Excel, Word, Outlook, PowerPoint)
• English proficiency

WE VALUE

• Bachelor’s Degree
• Knowledge/experience with SAP or Sales Force would be a great plus
• High level of customer orientation, dedicated "can do" attitude
• Excellent interpersonal, organizational, and time management skills
• Ability to drive improvements leading to greater customer experience, higher quality and lower costs
• Strong teammates with the ability to take ownership and follow-through
• Ability to establish relationships and networks in a virtual team environment

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.