Customer Sales Specialist

Arrow Components; Tlaquepaque; Híbrido; MXN 268.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas bonus

Vacation premium

Vacation + floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

Food/Pantry Vouchers

Restaurant Vouchers

Savings Fund

Growth Opportunities

Descripción de la vacante

Arrow Electronics is seeking a Customer Sales Specialist in MX-JAL-Tlaquepaque, Mexico (Hybrid: 3 days in office, 2 days remote). The role focuses on day-to-day sales support, responding to inquiries, and coordinating between internal teams and customers to drive quotes and orders.

Requirements include 2+ years in a similar role, advanced Excel skills, and ERP/CRM experience. The company offers a comprehensive benefits package and salary in the posted range.

Formación

• 2+ years in a customer support or sales support role.
• Proficient in Microsoft Excel (pivot tables, lookups, and references).
• Advanced English skills (spoken and written).
• Experience with ERP/CRM systems (e.g., Oracle or Salesforce).

Responsabilidades

• Handle day-to-day sales support and customer service for assigned accounts.
• Research and respond to customer inquiries promptly and accurately.
• Coordinate between internal teams, suppliers, and customers for quotes and orders.
• Manage end-to-end quotes and order processes; resolve pre- and post-sales issues.
• Support demand creation, contracts, and related programs; assist with invoicing and shipping issues.
• Participate in customer/supplier calls to discuss metrics and action plans.

Conocimientos

2+ years experience

Excel (pivot tables)

Advanced English

ERP/CRM experience

Descripción del empleo

Job Description

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

Position

Customer Sales Specialist

Job Description

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You'll Be Doing

• Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accounts.
• Researches and responds to customer inquiries expeditiously and with accuracy.
• Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Owns the end-to-end quotes and order process for specified suppliers and customers.
• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Attend and participate in customer and supplier calls about metrics, understand products and programs, and set internal action plan and communicate to appropriate account team members.

What We’re Looking For

• +2 years of experience in similar roles providing Customer Support or Sales Support.
• Intermediate knowledge of Microsoft Excel (pivot tables, Lookup & Reference, Logical functions).
• Advanced English skills (Conversational and written)
• ERP/CRM experience (systems such as Oracle or Salesforce).

Work Arrangement

Hybrid: 3 days in office/ 2 working from home.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, your birthday and sick days.
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate

$23,983.33 - $28,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type

Full time

Job Category

Business Support

EEO Statement

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)