Senior Customer Experience Strategist

Honeywell Technologies; San Luis Potosí; Presencial; MXN 400.000 - 640.000; Jornada completa

Descripción de la vacante

Honeywell Technologies is seeking a Senior Customer Experience Specialist in Mexico to ensure performance standards and achieve high customer satisfaction. You will develop and execute CX strategies, work with cross-functional teams to create personalized experiences, and drive continuous improvement through feedback and data analysis.

MS Office skills and English proficiency are required. Collaborate with sales and product teams to align CX initiatives with business goals and leverage SAP or

Formación

• 2+ years of experience in customer experience or related roles.
• Experience in customer support or supply chain / order management / OtC related areas.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Fluent in English.

Responsabilidades

• Develop and execute customer experience strategies to drive satisfaction and loyalty.
• Collaborate with cross-functional teams to understand customer needs and create personalized experiences.
• Analyze customer data and market trends to identify improvement opportunities.
• Implement and monitor customer feedback programs to drive continuous improvement.
• Utilize CX tools to optimize interactions and touchpoints.

Conocimientos

MS Office

Customer support

English proficiency

Educación

Bachelor’s Degree

Herramientas

SAP

Salesforce

Descripción del empleo

Honeywell Technologies is seeking a Senior Customer Experience Specialist in Mexico to ensure performance standards and achieve high customer satisfaction. You will develop and execute CX strategies, work with cross-functional teams to create personalized experiences, and drive continuous improvement through feedback and data analysis.

MS Office skills and English proficiency are required. Collaborate with sales and product teams to align CX initiatives with business goals and leverage SAP or