Sr. Analyst, Digital Solutions / ServiceNow Analyst

Ingredion Incorporated; Región Centro; Hybrid; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career growth opportunities

Hybrid work model

Job summary

Ingredion Incorporated in Guadalajara is seeking a Sr. Analyst, Digital Solutions & Workday Operations to support and optimize HR technologies and deliver an exceptional employee experience. You will partner with HR, vendors, and global teams to troubleshoot issues, implement enhancements, and support projects improving HR service delivery.

The role requires 3+ years in HRIS, knowledge of Workday and ServiceNow, and advanced English. This hybrid position reports to the Sr.

Qualifications

• 3+ years of experience supporting HR Information Systems (HRIS).
• Experience with ServiceNow, Workday, or similar HR technologies.

Responsibilities

• Support HR technology platforms including Workday, ServiceNow, and related systems.
• Manage user requests and troubleshoot system issues.
• Maintain data quality through audits, reporting, and system reviews.

Skills

HRIS experience

ServiceNow

Workday

HR analytics

Tools

ServiceNow

Workday

Job description

About Ingredion: Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Guadalajara Workplace type: Hybrid

Ingredion is looking for a Sr. Analyst, Digital Solutions & Workday Operations to join our HR Digital Solutions team. In this role, you will support and optimize key HR technologies, helping deliver an exceptional employee experience while partnering with global teams to drive operational excellence and continuous improvement. As a Sr. Analyst, Digital Solutions & Workday Operations, you will support the day-to-day operations of HR systems such as Workday and ServiceNow, ensuring data accuracy, system performance, and an excellent user experience. You will partner with HR, business leaders, vendors, and technical teams to troubleshoot issues, implement enhancements, analyze data, and support projects that improve HR service delivery across the organization. This role reports to the Sr. Manager, HR Digital Solutions.

What will you do:

• Support HR technology platforms including Workday, ServiceNow, and related systems.
• Manage user requests, troubleshoot system issues, and provide operational support.
• Maintain data quality through audits, reporting, and system reviews.
• Create and modify reports, dashboards, and KPI tracking tools.
• Support system testing, enhancements, releases, and implementation projects.
• Partner with internal and external stakeholders to improve HR processes and employee experience.
• Create and maintain knowledge articles, procedures, and training materials.

What you will bring:

• 3+ years of experience supporting HR Information Systems (HRIS).
• Experience with ServiceNow, Workday, or similar HR technologies.
• Knowledge of HR processes such as Core HR, Talent Acquisition, Talent Management, Learning, Compensation, Payroll, or Case Management.
• Experience handling customer inquiries and providing operational support.
• Advanced English communication skills.

Who you are:

• Strong analytical and problem-solving skills.
• Customer-focused with a continuous improvement mindset.
• Organized and detail-oriented.
• Comfortable working with cross-functional and global teams.
• Able to prioritize multiple tasks in a fast-paced environment.

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being.
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally.
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.

#LI-E #LI-Hybrid

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: No

Ingredion is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions. We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation. We have a welcoming and collaborative environment to build and grow a career in a multinational company. Here, everyone can be their authentic selves and be part of a community of talented and caring people, interacting with professionals around the world, made up of varied backgrounds, cultures and industries. We are encouraged to think differently and innovate through collaboration and experimentation. We are constantly imagining new ways to bring value to our customers, through new ingredients, solutions, and ways of working.