Spending Accounts & COBRA Support Specialist

Paylocity; Región Centro; On-site; MXN 346,500 - 519,750; Full time

Job summary

A cloud-based HR solutions provider is seeking a Support Specialist I to act as the front-line support for clients regarding Spending Accounts and COBRA. The role demands strong customer service skills and technical expertise to resolve inquiries efficiently. Candidates should have an Associate's degree and at least 1 year of client service experience. This position offers full-time work and benefits, ideal for individuals who excel in fast-paced environments.

Qualifications

• 1+ years demonstrated Client/Customer Service experience.
• Willingness to work overtime as needed, particularly during the Fall/Winter open enrollment season.

Responsibilities

• Provides support to client employees with inquiries about their spending accounts.
• Utilize critical thinking and problem-solving skills to troubleshoot and resolve questions.
• Achieves objectives by gathering pertinent data and executing a course of action.

Skills

Client/Customer Service experience

Intermediate computer skills

Bi-lingual Fluency Spanish and English

Call Center Experience

Education

Associate's degree

Tools

Microsoft Office

Job description

A cloud-based HR solutions provider is seeking a Support Specialist I to act as the front-line support for clients regarding Spending Accounts and COBRA. The role demands strong customer service skills and technical expertise to resolve inquiries efficiently. Candidates should have an Associate's degree and at least 1 year of client service experience. This position offers full-time work and benefits, ideal for individuals who excel in fast-paced environments.