Service Specialist I - MEX

Worldwide Express; Monterrey; On-site; MXN 180,000 - 240,000; Full time

Job summary

Worldwide Express is seeking a Service Specialist I in Monterrey to serve as a key member of the Operations Account Teams. The role focuses on level one customer support, driving continuous improvement, and ensuring consistent service levels for customers and accounts.

You will collaborate with customer facing teams and carrier partners to execute day-to-day operations with a highly transactional service mindset. Strong communication and time management are essential for success.

Qualifications

• High School Diploma required.
• 1+ years’ internal experience.

Responsibilities

• Providing a high level of customer service through transactional services and clear communication.
• Assisting customer-facing teams by using Salesforce macros, templates and flows.
• Improving time management, organization and planning skills.
• Maintain a consistent Monday-Friday work schedule.
• Communicate daily with customer facing teams and customers via Salesforce tools.
• Work with scalable processes to enable efficient, high-quality service.

Skills

Customer service

Time management

Relationship management

Problem resolution

Communication

Internal systems

Microsoft programs

Education

High School Diploma

1+ years’ internal experience

Tools

Salesforce

Microsoft Office

Job description

PURPOSE

The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team.

• Proving a high level of customer service by way of transactional services and clear communication
• Assisting customer facing teams by using proper Salesforce macros, templates and flows.
• Improving on time management, organization and planning skills
• Communicate daily with both customer facing teams and customers via Salesforce tools
• Work with scalable processes that enable the team to be efficient while providing a focused high level of customer service

PURPOSE

The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team.

Essential Duties & Responsibilities

• Proving a high level of customer service by way of transactional services and clear communication
• Assisting customer facing teams by using proper Salesforce macros, templates and flows.
• Improving on time management, organization and planning skills
• Consistent Monday-Friday work schedule
• Communicate daily with both customer facing teams and customers via Salesforce tools
• Work with scalable processes that enable the team to be efficient while providing a focused high level of customer service

Required Knowledge/Skills/Abilities

• Internal systems
• Microsoft programs
• Salesforce
• Carrier relationships
• Communications
• Time Management
• Relationship Management
• Problem Resolution

Qualifications

• High School Diploma required
• 1+ years’ internal experience

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment:

Job is typically performed in a general office environment.