Specialist, In plant

CEI Fleet Collision and Safety; México; Remote; MXN 400.000 - 650.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Annual bonus

Savings fund and savings account

Retirement plan with company contrib

Grocery and restaurant vouchers

Support for sports activities

Medical and life insurance

Flexible schedules

Hybrid work model

Free parking

Zusammenfassung

Element Fleet Management is hiring for an In‑Plant (Full‑Service) role embedded at a client facility. You will coordinate vehicle purchases, oversee maintenance and returns, and act as the on‑site contact for drivers and VIP users, delivering proactive guidance on fleet programs.

You will liaise with internal departments to resolve issues, maintain accurate data in client systems, and provide regular updates to supervision and client management.

Qualifikationen

• Bachelor's degree or equivalent experience in Business Administration, Hospitality or Engineering.
• At least 2 years of experience in customer service or fleet operations.
• Experience working on client premises or in high‑touch service environments preferred.
• Strong verbal and written communication skills; basic English skills.

Aufgaben

• Execute end‑to‑end lifecycle operations: coordinate vehicle purchases, manage maintenance and repairs, schedule returns and remarketing, and ensure compliance with client policies.
• Serve as the on‑site contact for drivers and VIP users, answering questions, processing requests and providing proactive guidance on fleet programs.
• Resolve process issues promptly by liaising with Element departments (FPS Pods, maintenance, insurance) and documenting corrective actions.
• Maintain accurate data in Element and client systems (vehicle inventories, driver assignments, service records).
• Provide regular status updates and reports to the Dedicated Supervisor and client management.

Kenntnisse

Customer service

Fleet operations

Communication skills

English basics

Ausbildung

Bachelor's degree or equivalent - Business/ Hospitality/ Engineering

Jobbeschreibung

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re‑defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like‑minded people on our team. The In‑Plant (Full‑Service) role serves as an embedded operational extension of Element at a client's facilities. This person provides full‑service support to drivers and fleet coordinators, executing the fleet lifecycle from vehicle ordering and delivery through maintenance, incident management and return. Acting as the single point of contact on site, the In‑Plant resolves process issues, manages data and ensures drivers receive a high‑touch service. The position is suited to mid‑to‑high complexity clients with fragmented points of contact.

Execute end‑to‑end lifecycle operations: coordinate vehicle purchases, manage maintenance and repairs, schedule returns and remarketing, and ensure compliance with client policies Serve as the on‑site contact for drivers and VIP users, answering questions, processing requests and providing proactive guidance on fleet programs. Resolve process issues promptly by liaising with Element departments (FPS Pods, maintenance, insurance) and documenting corrective actions. Maintain accurate data in Element and client systems (vehicle inventories, driver assignments, service records). Provide regular status updates and reports to the Dedicated Supervisor and client management.

QUALIFICATIONS

Bachelor's degree or equivalent experience in Business Administration, Hospitality or Engineering. At least 2 years of experience in customer service or fleet operations. Experience working on client premises or in high‑touch service environments preferred. Strong verbal and written communication skills; basic English skills.

KEY SKILLS & COMPETENCIES

Customer‑first mindset and empathy for drivers. Ability to manage multiple tasks in a fast‑paced environment. Understanding of fleet processes (purchasing, maintenance, T&R).

What’s in it for You At Element

• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities

Additionally, we offer non‑monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision‑making, and accountability. Candidates must be willing to comply with a pre‑employment background check. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally‑protected factors. Disability‑related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.

About Element

Element Fleet Management (TSX: EFN) is the largest publicly traded pure‑play automotive fleet manager in the world. As a Purpose‑driven and client‑centric company, we deliver value through scalable, sustainable, and technology‑enabled fleet and mobility solutions. Through the Element‑Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end‑to‑end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing.

Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.