Partner, FPS

CEI Fleet Collision and Safety; Ciudad de México; Híbrido; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Savings fund

Retirement plan

Grocery and restaurant vouchers

Medical and life insurance

Flexible schedules

Hybrid work model

Free parking

Descripción de la vacante

Element Fleet Management is seeking a client services professional in Mexico City to oversee the full product lifecycle from an operations perspective, resolving client requests and maintaining strong relationships with a portfolio of semi-strategic clients.

The role requires fluent English, at least 2 years in customer service, and experience in vehicle leasing is a plus. We offer a hybrid work model, competitive pay, and comprehensive benefits.

Formación

• Bachelor's degree required in relevant field.
• At least 2 years' experience in customer service (portfolio management/KAM preferred).
• Experience in vehicle leasing is a plus.
• Fluent English required.

Responsabilidades

• Owns end-to-end product operations to resolve client requests.
• Creates, analyzes and presents monthly operational reports with KPIs.
• Resolves and escalates issues with Operations and Sales as needed.
• Maintains executive relationships with assigned clients and coordinates with Element teams.

Conocimientos

Fluent English

Customer service

Portfolio management

Educación

Bachelor's degree in Business Administration, Hospitality Industry or Engineering

Descripción del empleo

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.Fleet Partner Solution es parte de un equipo multifuncional responsable de la resolución de cualquier requerimiento Operativo del Cliente, proponiendo mejoras en procesos alineados a Compliance y Políticas del cliente, asegurando un desempeño operativo sustentable y planes de acción cuando sea requerido.Manejo del Producto Completo desde una perspectiva de Operaciones para resolver cualquier requerimiento de los clientes Semi-estratégicos (gestionados a través de los Gerentes de Flotilla) asignados a su Portafolio con un Seguimiento extraordinario.Creación, análisis y presentación de reportes Operativos con métricos de Desempeño de los clientes (periodicidad mensual)Resolución y Escalación en tiempo y forma (con el área de Operaciones y/o Comercial) de cualquier situación que comprometa la relación de negocio y trabajar en conjunto con las áreas Operativas de ElementMantener una relación ejecutiva, constante y proactiva con los clientes asignados en su portafolio, y con las áreas de Element; logrando incrementar resolución de situaciones operativas durante el primer contacto (FTR)Educación y experienciaLicenciatura, preferentemente en Admin. De Empresas, Industria de la hospitalidad o Ingeniería.Ingles Fluido: +60%Al menos 2 años de experiencia en Servicio a Clientes (Preferentemente en modalidad de manejo de Portafolio de Clientes, KAM o Puesto similar)Experiencia en Leasing (Preferentemente de Vehículos)What’s in it for YouAt Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:• Competitive base salary• Annual bonus• Savings fund and savings account• Retirement plan with company contribution• Grocery and restaurant vouchers• Support for sports activitiesAdditionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.We are a culture of innovation, empowerment, decision-making, and accountability.Candidates must be willing to comply with a pre-employment background check.Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.