Specialist, Employee Services Operations

The Great Yellow Brick Company; Monterrey; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Family Care Leave

Life and Disability Insurance

Headspace Wellbeing

Colleague Discount

Hybrid Working

Bonus Scheme

Job summary

LEGO Group is seeking a Specialist, Benefits Management to own the health and continuity of Benefits services. You will coordinate Senior Advisors, resolve complex issues, and strengthen partnerships across Centres of Expertise, vendors, and learning administration.

You will drive process improvements, backlogs, and automation while supporting benefits-related learning activities and project changes. This role blends operations, analytics, and stakeholder collaboration in a hybrid work

Qualifications

• 3–4 years in Benefits, Hire-to-Retire operations or employee services.
• Led complex Benefits escalations with root-cause analysis and corrective actions.
• Directed Benefits discussions with Centres of Expertise, vendors and improvement partners.
• Maintained a structured backlog for Benefits standardisation, processes and automation.

Responsibilities

• Ensure operational health and continuity of Benefits services.
• Coordinate Senior Advisors and liaise with Centres of Expertise, vendors and learning admins.
• Deliver impact assessments, changes, and user acceptance testing for operational projects.

Skills

Benefits operations

Escalation management

Vendor management

Process improvement

Automation

Cross-functional collaboration

Change impact assessment

Tools

Workday

ServiceNow

Power BI

Job description

**Job Description**Just imagine turning Benefits service challenges into reliable operations and meaningful improvements. Then make it real. ## About the roleAs our Specialist, Benefits Management, you’ll own the operational health and continuity of Benefits services. You’ll coordinate Senior Advisors, resolve complex issues and strengthen relationships with Centres of Expertise, vendors and continuous-improvement partners. You’ll also support Learning Administration activities within the Benefits structure. ## Required Qualifications* **Built** 3-4 years of experience in Benefits, Hire-to-Retire operations, employee services or a comparable service-delivery environment.* **Led** complex Benefits escalations through root-cause analysis, quality reviews and corrective actions.* **Directed** operational Benefits discussions with Centres of Expertise, vendors and continuous-improvement partners.* **Maintained** a structured backlog of Benefits standardisation, process and automation improvements.* **Supported** insurance, retirement and pension, health and wellbeing, allowances or related Benefits processes.* **Delivered** process impact assessments, change implementation or user acceptance testing for operational projects. ## Preferred Qualifications* **Used** Workday Human Capital Management and ServiceNow within a shared-services or service-management environment.* **Applied** automation tools, Power BI or Power Automate to support service improvements.* **Supported** Learning Administration activities or vendor-managed services.* **Coordinated** Benefits operations with Centres of Expertise, vendors and regional stakeholder groups. ## What you’ll build* Reliable Benefits services with clear ownership, governance and continuity.* Sustainable corrective actions that reduce recurring issues and management dependency.* An integrated backup, cross-training and knowledge-transfer model.* A prioritised improvement backlog covering processes, standardisation and automation.* Operational readiness for Benefits projects, system changes and service transitions.* Stronger coordination across Benefits and Learning Administration activities. If you’ve worked in a role where you’ve guided Benefits issues from investigation through sustainable resolution, you’ll feel at home here. What matters most is connecting people, processes and data to create services that employees and stakeholders can trust. ## Life on the teamEmployee Service Operations delivers Time and Absence, Benefits and Learning Administration services. You’ll coordinate Senior Advisors and work across functions and cultures, sharing knowledge and creating dependable backup coverage. It’s a varied role where thoughtful collaboration supports practical, lasting improvements. ## What success looks likeYou’ll strengthen service continuity while increasing stakeholder confidence in Benefits operations. You’ll help the team prepare for projects and changes, improve processes and build deeper technical capability. You’ll work closely with Senior Advisors, Centres of Expertise, vendors, continuous-improvement partners and Learning Administration colleagues. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. **What’s in it for you?** Here are some of what to expect: **Family** **Care** **Leave –** We offer enhanced paid leave options for those important times. **Insurances –** All colleagues are covered by our life and disability insurance which provides protection and peace of mind. **Wellbeing** – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based **Colleague** **Discount** – We know you'll love to build so from day 1 you will qualify for our generous colleague discount. **Bonus** – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme **Your workplace:** Your workplace will be the office, store or factory specified in this advert. **Hybrid Working:** Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team. Learn more about our benefits, culture and workplace experience here We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.” The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. Just imagine building your dream career.Then make it real.**Join the LEGO team today.**