Sr. Specialist - Employee Service Operations

1002 LEGO Operac. MX, SA de CV; Monterrey; Hybrid; MXN 500,000 - 750,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Headspace wellbeing access

Colleague discount

Bonus scheme

Hybrid work model

Job summary

LEGO Group in Monterrey, MX, seeks a Senior Specialist, Time & Absence Management to own operational health, governance and high-volume services. You’ll coordinate complex escalations, implement controls and ensure smooth payroll interfaces.

You’ll partner with Advisors, Payroll and cross-functional teams to design sustainable improvements, document processes and drive readiness for system changes in a hybrid work setting.

Qualifications

• 3–5 years of experience in Time and Absence, HR operations, payroll-connected services or similar.
• Led complex escalations with root-cause analysis, containment and corrective actions.
• Delivered projects involving impact assessments, change readiness and user acceptance testing.
• Translated service data into risk assessments, controls and improvement decisions.
• Applied Time and Absence processes to understand payroll impacts and coached teams.

Responsibilities

• Maintain governance across Time and Absence policies and SLAs.
• Develop sustainable corrective plans reducing recurring defects and senior-management dependency.
• Create a prioritised improvement roadmap informed by service data and quality reviews.
• Ensure operational readiness for system changes and workforce-management implementations.
• Document processes, enable cross-training and provide dependable backup across the team.
• Facilitate stakeholder forums with Payroll, Centres of Expertise and partner teams.

Skills

Time & Absence Management

Root cause analysis

Operational governance

Stakeholder management

Coaching & mentoring

Tools

Workday HCM

ServiceNow

UKG

Power BI

Job description

Just imagine turning a major workforce-management implementation into stable, trusted employee services. Then make it real.

About the role

As our Senior Specialist, Time & Absence Management, you’ll own the operational health, quality and governance of high-volume Time and Absence services. You’ll manage complex escalations, strengthen controls and integrate business changes into reliable daily operations.

Required Qualifications

• Built 3–5 years of experience in Time and Absence, human resources operations, payroll-connected services or a comparable environment.
• Led complex operational escalations through root-cause analysis, containment and corrective actions.
• Delivered projects involving operational impact assessments, change readiness and user acceptance testing.
• Translated service data into risk assessments, operational controls and improvement decisions.
• Applied Time and Absence process experience to understand and manage downstream payroll impacts.
• Coached Advisors and Senior Advisors through cross-training, documentation and backup planning.

Preferred Qualifications

• Used Workday Human Capital Management and ServiceNow in a shared-services or service-management environment, UKG knowledge and T&A Platforms.
• Supported major implementations, transitions, regulatory changes or service-stabilisation activities.
• Used Power BI to identify service trends, risks or recurring defects.
• Presented operational recommendations to global or regional management audiences.

What you’ll build

• Strong governance across Time and Absence policies, controls and service-level commitments.
• Sustainable corrective plans that reduce recurring defects and senior-management dependency.
• A prioritised improvement roadmap informed by service data and quality reviews.
• Operational readiness for system changes, transitions and the workforce-management implementation.
• Clear documentation, cross-training and dependable backup capability across the team.
• Effective stakeholder forums with Payroll, Centres of Expertise and partner teams.

Life on the team

Employee Service Operations delivers Time and Absence, Benefits and Learning Administration services. You’ll work closely with Advisors, Senior Advisors, Payroll and partner teams, creating accountability and sharing knowledge across functions and cultures.

What success looks like

You’ll establish stable services while integrating the workforce-management implementation and strengthening stakeholder management. You’ll help the team move from issue resolution towards prevention, working closely with Payroll, Centres of Expertise, partner teams and the Employee Service Operations Manager.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace: Your workplace will be the office, store or factory specified in this advert.
• Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Join the LEGO team today.

Just imagine building your dream career. Then make it real.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

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Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".

We are never still. We will always be creating, inventing, andhaving fun.