Advisor - Employee Services Operations (1 Year Contract)

1002 LEGO Operac. MX, SA de CV; Monterrey; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

LEGO Group in Mexico is looking for an Advisor, Time and Attendance to support employees across our Mexico codes. You’ll manage vacation balances, review timecards for pre-payroll, and resolve time-related tickets to ensure accurate outputs.

You’ll train supervisors and contribute to the 2027 rollout of our workforce-management platform, using Excel (and Power BI) for data analysis and coordinating with SAP and ServiceNow. English at an intermediate level is required.

Qualifications

• 2–3 years in Time and Attendance or HR processes.
• Experience with SAP or similar platform.
• Advanced Excel for data analysis.
• Resolved tickets via ServiceNow or similar system.
• Prepared timecard corrections for pre-payroll.
• English at an intermediate professional level.

Responsibilities

• Manage vacation balances and time records across Mexico codes.
• Review timecards for accurate pre-payroll inputs.
• Resolve time- and attendance-related tickets efficiently.
• Train supervisors on Time and Attendance processes.
• Support the 2027 workforce-management platform implementation.
• Provide clear guidance to supervisors on tickets and vacations.

Skills

Time and Attendance experience

SAP

Excel advanced

ServiceNow

English - intermediate

Tools

Power BI

Job description

Just imagine helping every timecard, vacation balance and payroll input reach the right outcome. Then make it real.

About the role

As our Advisor, Time and Attendance, you’ll support employees across our Mexico company codes. You’ll manage vacation balances, resolve time-related tickets and prepare accurate timecard information for pre-payroll. You’ll also train supervisors and contribute to the 2027 implementation of our new workforce-management platform.

Required Qualifications

• Built 2-3 years of experience in Time and Attendance, Human Resources processes or a similar role.
• Managed Time and Attendance activities using SAP or a comparable platform.
• Analysed large datasets using advanced Microsoft Excel functions.
• Resolved employee requests and operational cases through ServiceNow or a similar ticket-management platform.
• Prepared timecard corrections and adjustments supporting accurate pre-payroll activities.
• Communicated in English at an intermediate professional level.

Preferred Qualifications

• Used Power BI to analyse Time and Attendance operational data.
• Coordinated with stakeholders to resolve Time and Attendance tickets and operational issues.
• Presented Time and Attendance process guidance to supervisors and operational stakeholders.

What you’ll build

• Accurate vacation balances and time records for employees across Mexico company codes.
• Reliable pre-payroll inputs through timely timecard reviews, corrections and adjustments.
• Clear guidance for supervisors managing tickets, time incidences and vacation requests.
• Consistent resolution of Time and Attendance tickets and employee enquiries.
• Operational readiness supporting the 2027 workforce-management platform implementation.
• New improvement ideas that strengthen Time and Attendance services.

What matters most is applying your technical experience while taking ownership of accurate, dependable service.

Life on the team

Employee Service Operations includes Time Management, Benefits Management and Learning Management. You’ll join the Time Management service and work with colleagues who share expertise, identify improvements and support employees and supervisors. It’s a varied role where clear communication and accountability help the team deliver reliable outcomes.

What success looks like

You’ll become a trusted point of contact for Time and Attendance processes across Mexico. You’ll improve ticket resolution, maintain accurate pre-payroll information and support supervisors with practical guidance. Looking ahead, you’ll work closely with the workforce-management project team and Payroll to support implementation activities during 2027.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace

• Your workplace will be the office, store or factory specified in this advert.
• Hybrid Working – Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week.

Your People Leader will discuss the principles of the model, including how this option applies to your role and team. Learn more about our benefits, culture and workplace experience here.

Open opportunities and inclusive culture

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.

Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.” The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Accessibility

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.