Specialist, Employee Services Operations

1002 LEGO Operac. MX, SA de CV; Monterrey; Hybrid; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Family Care Leave

Life and Disability Insurance

Headspace Wellness

Colleague Discount

Bonus scheme

Job summary

LEGO Operac. MX, SA de CV is looking for a Specialist, Benefits Management to own the operational health and continuity of Benefits services. You will coordinate Senior Advisors and collaborate with Centres of Expertise, vendors and learning administration teams.

You will drive sustainable improvements, manage backlogs, and ensure governance across Benefits processes while engaging with regional stakeholders in a hybrid work environment.

Qualifications

• Built 3-4 years of experience in Benefits, Hire-to-Retire operations, employee services or a comparable service-delivery environment.
• Led complex Benefits escalations through root‑cause analysis, quality reviews and corrective actions.
• Directed operational Benefits discussions with Centres of Expertise, vendors and continuous‑improvement partners.
• Maintained a structured backlog of Benefits standardisation, process and automation improvements.
• Supported insurance, retirement and pension, health and wellbeing, allowances or related Benefits processes.
• Delivered process impact assessments, change implementation or user acceptance testing for operational projects.

Responsibilities

• Own the operational health and continuity of Benefits services.
• Coordinate Senior Advisors and interact with Centres of Expertise, vendors and learning administration teams.
• Support Learning Administration activities within the Benefits structure.
• Drive improvements and standardisation across Benefits processes.
• Ensure governance and cross-functional alignment for Benefits projects.

Skills

Benefits operations

Root cause analysis

Escalation management

backlog management

Vendor coordination

Learning Administration support

Tools

Workday HCM

ServiceNow

Power BI

Power Automate

Job description

Job Description: Just imagine turning Benefits service challenges into reliable operations and meaningful improvements. Then make it real.

About the role

As our Specialist, Benefits Management, you’ll own the operational health and continuity of Benefits services. You’ll coordinate Senior Advisors, resolve complex issues and strengthen relationships with Centres of Expertise, vendors and continuous‑improvement partners. You’ll also support Learning Administration activities within the Benefits structure.

Required Qualifications

• Built 3-4 years of experience in Benefits, Hire-to‑Retire operations, employee services or a comparable service‑delivery environment.
• Led complex Benefits escalations through root‑cause analysis, quality reviews and corrective actions.
• Directed operational Benefits discussions with Centres of Expertise, vendors and continuous‑improvement partners.
• Maintained a structured backlog of Benefits standardisation, process and automation improvements.
• Supported insurance, retirement and pension, health and wellbeing, allowances or related Benefits processes.
• Delivered process impact assessments, change implementation or user acceptance testing for operational projects.

Preferred Qualifications

• Used Workday Human Capital Management and ServiceNow within a shared‑services or service‑management environment.
• Applied automation tools, Power BI or Power Automate to support service improvements.
• Supported Learning Administration activities or vendor‑managed services.
• Coordinated Benefits operations with Centres of Expertise, vendors and regional stakeholder groups.

What you’ll build

Reliable Benefits services with clear ownership, governance and continuity.

Sustainable corrective actions that reduce recurring issues and management dependency.

An integrated backup, cross‑training and knowledge‑transfer model.

A prioritised improvement backlog covering processes, standardisation and automation.

Operational readiness for Benefits projects, system changes and service transitions.

Stronger coordination across Benefits and Learning Administration activities.

If you’ve worked in a role where you’ve guided Benefits issues from investigation through sustainable resolution, you’ll feel at home here.

What matters most is connecting people, processes and data to create services that employees and stakeholders can trust.

Life on the team

Employee Service Operations delivers Time and Absence, Benefits and Learning Administration services. You’ll coordinate Senior Advisors and work across functions and cultures, sharing knowledge and creating dependable backup coverage. It’s a varied role where thoughtful collaboration supports practical, lasting improvements.

What success looks like

You’ll strengthen service continuity while increasing stakeholder confidence in Benefits operations. You’ll help the team prepare for projects and changes, improve processes and build deeper technical capability. You’ll work closely with Senior Advisors, Centres of Expertise, vendors, continuous‑improvement partners and Learning Administration colleagues.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme

Your workplace

Your workplace will be the office, store or factory specified in this advert.

Hybrid Working

Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Our values and culture

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.

Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career. Then make it real.

Join the LEGO® team today.