IT Specialist

SIG Group; Colón; Hybrid; MXN 260,000 - 420,000; Full time

Benefits offered by this job

Partial remote work

Job summary

SIG Group seeks an IT Specialist to provision, maintain and support the site-based IT/OT system and its network connections in office and production.

You will ensure the agreed end-to-end service quality and IT security fundamentals while introducing department users to new systems and technologies. This role offers growth in a global environment with partial remote work.

Qualifications

• Associate's degree or relevant vocational training is preferred.
• Technical training or certification to meet technical needs is required.
• 2-3 years of experience in similar IT/OT functions is desirable.
• Advance English communication within a global IT organization.
• Understanding of IT Service Management fundamentals (ITIL).
• Customer-oriented approach to service delivery.

Responsibilities

• Provision, maintenance and support of site-based IT/OT systems and network connections.
• Ensure end-to-end service quality and IT security fundamentals.
• Introduce department users to new systems and technologies.
• Manage logistics, provisioning and incident troubleshooting for standard hardware/software.
• Support campus cabling and wired/wireless networks.
• Assist in ITSM processes and participate in site infrastructure projects.

Skills

English (Advanced)

ITIL

Customer Orientation

Education

Associate's degree or 2-4 years of vocational technical training

Technical training or certification

Job description

IT Specialist

Provision, maintenance and support of the site-based IT/OT system as well as its network connections in office and production. Ensure the agreed end-to-end service quality and IT security fundamentals. Introduction of the department users to new systems and technologies.

You may be our new

IT Specialist

Provision, maintenance and support of the site-based IT/OT system as well as its network connections in office and production. Ensure the agreed end-to-end service quality and IT security fundamentals. Introduction of the department users to new systems and technologies.

Key responsibilities

• Manage logistics, provisioning, error analysis and troubleshooting of incidents involving SIG standard IT Workplace hardware and software.
• Deliver the expected quality in the overall (end-to-end) service provisioning, according to IT Service Management processes.
• Advise on SIG standard IT Workplace hardware and software for communication and collaboration.
• Ensure compliance with basic information security measures and impart knowledge about them to users.
• Assign authorizations according to defined workflows, to a limited extent.
• Manage campus cabling (copper and fiber optics), including transfer points to external networks.
• Troubleshoot the wired and wireless campus network, as well as perform basic analysis towards the central components.
• Administer and maintain the required secure‑area physical infrastructure for the reliable operation of IT systems, in accordance with ISO 27001.
• Understand the structure and interrelationships of production‑relevant technical IT/OT systems, in order to execute IT Service Management processes with the appropriate priority, considering business impact and urgency.
• Participate in infrastructure projects or work packages at the site, ensuring alignment of assigned tasks with the internal and external parties involved.

You Bring These Skills, Experience & Education

• Associate's degree or 2 to 4 years of vocational technical training (preferred)
• Specialized skill training or certification to meet the technical needs of the position.
• 2-3 years of experience in similar functions.
• English (Advance): able to communicate within a global IT organization.
• ITIL: understanding of IT Service Management fundamentals.
• Customer Orientation

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer‑centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag‑in‑box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.