Spanish-Speaking Customer Support Analyst (Fintech)

Doist; México; Híbrido; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement & savings plans

Employee referral programme

Office meals & snacks

Hybrid/ flexible working

Descripción de la vacante

Lendable is launching its credit card product in Mexico and building the founding local team. The Customer Support Agent will deliver an excellent, friendly, and trustworthy experience to MX credit card customers, handling questions, guiding users through features, and maintaining high standards of accuracy and empathy.

You'll be on the front lines of customer interaction, learning the product deeply, and contributing feedback to improve processes and FAQs over time.

Formación

• Strong written communication in Spanish; English a plus.
• High empathy and genuine desire to help people.
• Attention to detail and ability to follow processes carefully.

Responsabilidades

• Answer customer questions via chat, email, and eventually phone.
• Explain credit card details, balances, due dates, payments, and app features.
• Provide clear, friendly, and accurate answers using internal tools.
• Escalate complex cases when needed.
• Troubleshoot common issues and follow defined processes.
• Document interactions accurately in support systems.

Conocimientos

Spanish fluency

Empathy

Attention to detail

Process adherence

Reliability

Descripción del empleo

Lendable is launching its credit card product in Mexico and building the founding local team. The Customer Support Agent will deliver an excellent, friendly, and trustworthy experience to MX credit card customers, handling questions, guiding users through features, and maintaining high standards of accuracy and empathy.

You'll be on the front lines of customer interaction, learning the product deeply, and contributing feedback to improve processes and FAQs over time.