Solutions-Oriented Customer Care Specialist

United Parcel Service Sweden Aktiebolag; Sinaloa; On-site; MXN 240,000 - 360,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag is seeking an entry-level to professional operations team member. You will receive incoming requests from customers and vendors, execute orders, provide quotes, and check shipment status, offering solutions based on stated needs and available information.

This role emphasizes applying theoretical knowledge to practical UPS processes, performing routine assignments, and growing within the professional career track of the organization.

Qualifications

• Four-year degree or equivalent experience.
• Handles routine tasks with guidance and uses precedents to resolve issues.
• Operates under supervision and develops professional skills.

Responsibilities

• Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
• Analyzes customer needs and provides solutions.
• Applies working knowledge of theories, practices, and/or procedures within job discipline.

Skills

Customer support

Analytical thinking

Education

Bachelor's degree

Job description

United Parcel Service Sweden Aktiebolag is seeking an entry-level to professional operations team member. You will receive incoming requests from customers and vendors, execute orders, provide quotes, and check shipment status, offering solutions based on stated needs and available information.

This role emphasizes applying theoretical knowledge to practical UPS processes, performing routine assignments, and growing within the professional career track of the organization.