Software License Administrator (Flexera & Servicenow Sam Pro)

Atos; México; On-site; MXN 400,000 - 650,000; Full time

Job summary

Atos in Mexico is seeking a Software License Administrator to manage the complete software asset lifecycle using Flexera ITAM and ServiceNow SAM Pro. This role ensures license compliance, entitlement accuracy, and risk mitigation while collaborating with Procurement, IT Operations, Security and Finance.

You will maintain entitlement records, support audit readiness, and drive optimization of software investments across on‑prem and cloud environments.

Qualifications

• Experience in software asset management workflows.
• Knowledge of entitlements and license metrics.
• Familiarity with software publishers and licensing models.

Responsibilities

• Manage software asset lifecycle using Flexera ITAM and ServiceNow SAM Pro.
• Ensure license compliance and entitlement accuracy; audit readiness.
• Collaborate with Procurement, Vendor Management, IT Operations, Application Owners, Security, Finance and Audit.
• Maintain software asset repository and minimize licensing risk.
• Perform entitlement reconciliation between procurement systems and SAM tools.
• Monitor inventory collection and normalization for Flexera and SAM Pro.
• Compute Effective License Position (ELP) for major publishers.
• Assess compliance for publishers (Microsoft, Oracle, IBM, Adobe, SAP, VMware, Salesforce, Autodesk, Red Hat, Google).
• Identify over/under-utilized licenses and plan remediation.
• Coordinate inventory remediation with infrastructure teams.

Skills

IT asset management

Flexera

ServiceNow SAM Pro

License compliance

Audit readiness

Tools

Flexera

ServiceNow SAM Pro

Job description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Software License Administrator (Flexera & ServiceNow SAM Pro)

Language: Advance English

Location: Mexico (any state)

Position Summary

The Software License Administrator is responsible for managing the complete software asset lifecycle using Flexera IT Asset Management (ITAM) and ServiceNow Software Asset Management Professional (SAM Pro). This role ensures software license compliance, entitlement accuracy, optimization of software investments, and delivery of executive-level compliance reporting. The position works closely with Procurement, Vendor Management, IT Operations, Application Owners, Security, Finance, and Audit teams to maintain an accurate software asset repository and minimize licensing risk.

Key Responsibilities

1. Entitlement Collection & Validation

License Acquisition Management

• - Collect software purchase records from procurement, sourcing, and vendor management teams.
• - Validate entitlements against contractual terms and licensing metrics.
• - Ensure entitlement records are complete and audit-ready.

Entitlement Repository Administration

• - Create and maintain software publishers, products, and license records in Flexera and SAM Pro.
• - Normalize entitlement data to align with publisher licensing rules.
• - Manage:
  • Per User licenses
  • - Per Device licenses
  • - Concurrent licenses
  • - Processor/Core licenses
  • - Subscription licenses
  • - SaaS subscriptions
  • - User-based cloud entitlements

Data Quality Management

• - Perform entitlement reconciliation between procurement systems and SAM tools.
• - Identify and remediate:
  • Duplicate entitlements
  • Missing purchase history
  • Incorrect metrics
  • Invalid contract dates
• - Maintain supporting evidence for audit preparedness.

2. Software Discovery & Inventory Management

Flexera Administration

• - Monitor inventory collection from:
• - Validate software normalization and recognition results.
• - Review unrecognized applications and maintain application catalog accuracy.

SAM Pro Administration

• - Monitor software discovery and normalization processes.
• - Maintain software models and product mappings.
• - Resolve discovery exceptions and normalization issues.
• - Review software model updates and licensing content service updates.

Asset Data Management

- Ensure device inventory accuracy across:

• Servers
• - Desktops
• - Laptops
• - Virtual machines
• - Cloud-hosted assets

• - Coordinate inventory remediation activities with infrastructure teams.

3. License Reconciliation & Compliance Management

Effective License Position (ELP)

• - Calculate Effective License Position (ELP) for major publishers.
• - Review:
  • Entitlements
  • Deployments
  • User assignments
  • License consumption metrics

Compliance Analysis

• - Assess compliance positions for strategic publishers including:
  • Microsoft
  • Oracle
  • IBM
  • Adobe
  • SAP
  • VMware
  • Salesforce
  • Autodesk
  • Red Hat
  • Google

Risk Assessment

• - Identify:
  • Over-utilized licenses
  • Under-utilized licenses
  • Unauthorized software
  • Unsupported software
  • Audit exposure
  • Assign risk ratings based on:
    • Compliance status
    • Publisher audit propensity
    • Contract complexity
    • Financial exposure

Remediation Planning

• - Work with license owners and technical teams to:
  • Remove unused installations
  • Reharvest licenses
  • Correct user assignments
  • Purchase additional licenses
  • Negotiate contract adjustments

4. Publisher-Specific Licensing Analysis

Microsoft Licensing

• - Analyze:
  • M365
  • Office
  • Windows Server
  • SQL Server
  • Azure subscriptions
  • Validate user and device assignments.

Oracle Licensing

• - Review:
  • Database options and packs
  • Processor licensing
  • Virtualization impacts
  • Cloud deployments

IBM Licensing

• - Validate PVU and RVU calculations.
• - Validate Option Pack Use and Bundles

SaaS Subscription Management

• - Review user assignments and actual utilization.
• - Identify optimization opportunities.
• - Coordinate subscription true-ups and renewals.

5. Software Optimization & Cost Savings

License Optimization

• - Identify opportunities to:
  • Reclaim unused licenses.
  • Reassign inactive subscriptions.
  • Consolidate software products.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

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