Social Media Operations & Analytics Specialist

Samsung Electronics; Ciudad de México; On-site; MXN 279,000 - 446,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Professional development opportunities

Global networking and collaboration

Job summary

Samsung Electronics is seeking a Social Media Operations and Analytics Associate in Mexico City to manage day-to-day social media platforms and community engagement, ensuring accurate execution and reliable data management across channels.

The role focuses on data collection, consolidation, and reporting, with emphasis on managing Google Business Profile listings and customer interactions, supported by tools like Sprinklr.

Qualifications

• Bachelor’s degree is required.
• 3+ years of experience in similar positions.
• Experience with Social Media Management, customer response management, Google Business profile management, and digital platforms operations.
• Experience in data collection and consolidation.
• Sprinklr usage is preferred.
• Advanced English proficiency.

Responsibilities

• Manage and monitor social media platforms and Samsung Members community on a daily basis, ensuring correct publishing, platform configuration, and operational execution.
• Monitor comments, direct messages, mentions, reviews, and customer inquiries across digital channels.
• Respond to users according to established communication guidelines, SLAs, FAQs, and escalation protocols.
• Identify and elevate customer service issues, complaints, sensitive cases, or reputational risks to the appropriate teams.
• Download and consolidate data from social media and digital platforms for periodic reporting.
• Maintain organized databases, trackers, dashboards, and historical performance records.
• Manage Google Business Profile listings, including creation and updates of store locations and business information.
• Monitor and manage customer reviews and interactions across Google Business Profile locations.
• Support platform audits, data quality checks, and account maintenance to ensure accuracy.
• Track operational issues and follow up with internal teams or platform support when required.

Skills

Social Media Management

Customer response management

Google Business profile management

Digital platforms operations

Data Collection & Consolidation

Sprinklr usage

Advanced English

Education

Bachelor’s degree

Tools

Sprinklr

Job description

Samsung Electronics is seeking a Social Media Operations and Analytics Associate in Mexico City to manage day-to-day social media platforms and community engagement, ensuring accurate execution and reliable data management across channels.

The role focuses on data collection, consolidation, and reporting, with emphasis on managing Google Business Profile listings and customer interactions, supported by tools like Sprinklr.