Site Reliability Engineer: Production Excellence & On-Call

EPAM Systems Inc; México; Remote; MXN 600,000 - 800,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Learning & development

Job summary

EPAM Systems Inc is seeking a Site Reliability Engineer to join the Merchandise Technology Domain SRE team. This role focuses on keeping business-critical systems healthy by applying engineering practices to production operations.

The engineer will work with Java/Spring Boot services in AWS and Kubernetes, perform incident triage, and collaborate across teams to diagnose issues from code to configuration. Strong communication and debugging skills are essential for on-call rotations.

Qualifications

• 2+ years of experience in Site Reliability Engineering or production support of business-critical applications.
• Experience with incident triage, on-call rotation, escalation, and root cause analysis.
• Proficiency in Java and Spring Boot, with the ability to navigate unfamiliar codebases and trace failures to their source.
• Expertise in log/trace-driven triage using APM, distributed tracing, NRQL, alerting, dashboards, and synthetics, along with PagerDuty routing.
• Skills in relational databases (PostgreSQL, MySQL, Oracle) and NoSQL (DynamoDB), including writing queries for data extraction, correction, or replay.
• Knowledge of AWS and Kubernetes for supporting and mitigating incidents in cloud-native environments.
• Competency in Apache Kafka operations, including consumer lag, partitions/offsets, replay/reprocessing, and dead letter handling.
• Familiarity with CI/CD pipelines to resolve small operational defects and bugs through tested code changes.
• Excellent written communication skills (B2+ level).
• Nice to have experience with New Relic and ServiceNow incident lifecycle management.

Responsibilities

• Provide production support for business-critical applications, including incident triage, on-call rotation, escalation, and root cause analysis.
• Navigate unfamiliar codebases and trace failures through Java/Spring Boot services to the responsible class, query, or configuration value.
• Perform log and trace-driven triage using APM, distributed tracing, logs, NRQL, alerting, dashboards, and synthetics.
• Execute database triage by writing queries for data extraction, correction, or replay across relational and NoSQL databases.
• Manage the incident lifecycle, including assignment group routing, priority/SLA handling, re-drives, and change records.
• Support and mitigate incidents in cloud-native environments running on AWS and Kubernetes.
• Handle Kafka operations such as consumer lag, partitions/offsets, replay/reprocessing, and dead letter handling.
• Apply strong analytical judgment during live incidents and collaborate with cross-functional teams.

Skills

Java

Spring Boot

Incident triage

On-call rotation

APM

NRQL

CI/CD

Kubernetes

AWS

Apache Kafka

PostgreSQL

MySQL

Oracle

DynamoDB

NoSQL

Logging/Tracing

PagerDuty

ServiceNow

Tools

New Relic

NRQL

Logs/Synthetics

Job description

EPAM Systems Inc is seeking a Site Reliability Engineer to join the Merchandise Technology Domain SRE team. This role focuses on keeping business-critical systems healthy by applying engineering practices to production operations.

The engineer will work with Java/Spring Boot services in AWS and Kubernetes, perform incident triage, and collaborate across teams to diagnose issues from code to configuration. Strong communication and debugging skills are essential for on-call rotations.