Site Reliability Engineer

EPAM Systems; México; Remote; MXN 600,000 - 800,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Learning & development

Job summary

EPAM Systems Inc is seeking a Site Reliability Engineer to join the Merchandise Technology Domain SRE team. This role focuses on keeping business-critical systems healthy by applying engineering practices to production operations.

The engineer will work with Java/Spring Boot services in AWS and Kubernetes, perform incident triage, and collaborate across teams to diagnose issues from code to configuration. Strong communication and debugging skills are essential for on-call rotations.

Qualifications

• 2+ years of experience in Site Reliability Engineering or production support of business-critical applications.
• Experience with incident triage, on-call rotation, escalation, and root cause analysis.
• Proficiency in Java and Spring Boot, with the ability to navigate unfamiliar codebases and trace failures to their source.
• Expertise in log/trace-driven triage using APM, distributed tracing, NRQL, alerting, dashboards, and synthetics, along with PagerDuty routing.
• Skills in relational databases (PostgreSQL, MySQL, Oracle) and NoSQL (DynamoDB), including writing queries for data extraction, correction, or replay.
• Knowledge of AWS and Kubernetes for supporting and mitigating incidents in cloud-native environments.
• Competency in Apache Kafka operations, including consumer lag, partitions/offsets, replay/reprocessing, and dead letter handling.
• Familiarity with CI/CD pipelines to resolve small operational defects and bugs through tested code changes.
• Excellent written communication skills (B2+ level).
• Nice to have experience with New Relic and ServiceNow incident lifecycle management.

Responsibilities

• Provide production support for business-critical applications, including incident triage, on-call rotation, escalation, and root cause analysis.
• Navigate unfamiliar codebases and trace failures through Java/Spring Boot services to the responsible class, query, or configuration value.
• Perform log and trace-driven triage using APM, distributed tracing, logs, NRQL, alerting, dashboards, and synthetics.
• Execute database triage by writing queries for data extraction, correction, or replay across relational and NoSQL databases.
• Manage the incident lifecycle, including assignment group routing, priority/SLA handling, re-drives, and change records.
• Support and mitigate incidents in cloud-native environments running on AWS and Kubernetes.
• Handle Kafka operations such as consumer lag, partitions/offsets, replay/reprocessing, and dead letter handling.
• Apply strong analytical judgment during live incidents and collaborate with cross-functional teams.

Skills

Java

Spring Boot

Incident triage

On-call rotation

APM

NRQL

CI/CD

Kubernetes

AWS

Apache Kafka

PostgreSQL

MySQL

Oracle

DynamoDB

NoSQL

Logging/Tracing

PagerDuty

ServiceNow

Tools

New Relic

NRQL

Logs/Synthetics

Job description

We are seeking a Site Reliability Engineer to join our Merchandise Technology Domain SRE team. This application-focused SRE role keeps business-critical systems healthy by applying engineering practices to production operations, ensuring problems are diagnosed at the source rather than passed along. The engineer will leverage cloud technologies in a team-oriented, collaborative environment and participate in an on-call rotation for the applications in scope.ResponsibilitiesProvide production support for business-critical applications, including incident triage, on-call rotation, escalation, and root cause analysisNavigate unfamiliar codebases and trace failures through Java/Spring Boot services to the responsible class, query, or configuration valuePerform log and trace-driven triage using APM, distributed tracing, logs, NRQL, alerting, dashboards, and syntheticsExecute database triage by writing queries for data extraction, correction, or replay across relational and NoSQL databasesManage the incident lifecycle, including assignment group routing, priority/SLA handling, re-drives, and change recordsSupport and mitigate incidents in cloud-native environments running on AWS and KubernetesHandle Kafka operations such as consumer lag, partitions/offsets, replay/reprocessing, and dead letter handlingResolve small operational defects and bugs through CI/CD with tests, and know when to hand off to feature-owning teamsApply strong analytical judgment on mitigation versus continued diagnosis during live incidentsCollaborate with cross-functional teams and communicate clearly in writing throughout incident responseRequirements2+ years of experience in Site Reliability Engineering or production support of business-critical applicationsBackground in incident triage, on-call rotation, escalation, and root cause analysisProficiency in Java and Spring Boot, with the ability to navigate unfamiliar codebases and trace failures to their sourceExpertise in log/trace-driven triage using APM, distributed tracing, NRQL, alerting, dashboards, and synthetics, along with PagerDuty routingSkills in relational databases (PostgreSQL, MySQL, Oracle) and NoSQL (DynamoDB), including writing queries for data extraction, correction, or replayKnowledge of AWS and Kubernetes for supporting and mitigating incidents in cloud-native environmentsCompetency in Apache Kafka operations, including consumer lag, partitions/offsets, replay/reprocessing, and dead letter handlingFamiliarity with CI/CD pipelines to resolve small operational defects and bugs through tested code changesCapability to apply strong analytical and problem-solving judgment during live incidentsUnderstanding of Anthropic Claude for engineering workflowsExcellent written communication skills (B2+ level)Nice to haveExperience with New Relic across APM, distributed tracing, logs, NRQL, alerting, dashboards, and syntheticsFamiliarity with ServiceNow incident lifecycle management, including assignment group routing, priority/SLA handling, re-drives, and change recordsWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.