Ship Direct Operations Analyst: Data-Driven Fulfillment

General Motors de México; Toluca; Hybrid; MXN 260,000 - 420,000; Full time

Job summary

General Motors de México in Toluca seeks an Ship Direct Ordering Operations Analyst to manage end-to-end supply and distribution programs from order entry to invoicing. You will collaborate with suppliers, carriers, and internal teams to ensure on-time delivery, accurate invoicing, and continuous process improvement using Excel, SQL, Databricks, and Power BI.

Ideal candidates have a Bachelor's degree, 1+ years in the field, intermediate English, and strong Excel/Data analytics skills to drive

Qualifications

• Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, Information Systems, Business Analytics, or any related field.
• 1+ years of experience in related field.
• Intermediate English proficiency.
• Advanced Microsoft Excel skills, including data analysis and reporting.
• Experience with SQL, MySQL, Databricks, Power BI, or similar analytics tools.
• Experience developing dashboards, reports, and process automation solutions.
• Strong customer focus and ability to effectively manage relationships with internal and external stakeholders.
• Proven problem-solving skills with the ability to drive issues to resolution.
• Knowledge of supply chain, distribution, logistics, or order fulfillment processes.

Responsibilities

• Manage the end-to-end Ship Direct ordering process, ensuring timely order fulfillment, delivery performance, and invoicing accuracy.
• Monitor open orders, delivery commitments, ETA performance, and backorder situations, driving corrective actions when required.
• Collaborate with suppliers, carriers, distributors, manufacturing plants, and internal stakeholders to resolve operational issues and service disruptions.
• Investigate and address customer inquiries, claims, and operational escalations while maintaining high service levels.
• Validate and reconcile E-Coat invoices against purchase orders, shipment documentation, pricing, quantities, and SAP records.
• Coordinate the resolution of invoice discrepancies with suppliers, Purchasing, Finance, and manufacturing teams to ensure timely processing and payment.
• Maintain visibility of operational risks, outstanding issues, and critical cases, providing proactive communication and escalation when necessary.
• Develop, maintain, and enhance operational dashboards and performance reports to support business decision-making.
• Analyze order, delivery, inventory, and invoicing data to identify trends, risks, and opportunities for process improvement.
• Automate recurring reporting and operational processes using Excel, SQL, Databricks, Power Query, Power BI, and other approved tools.
• Translate data into actionable insights and recommendations for Operations, Supply Chain, Purchasing, Finance, and Sales teams.
• Support month-end activities and deliver accurate reporting to leadership and key stakeholders.
• Drive continuous improvement initiatives focused on operational efficiency, data quality, process standardization, and customer satisfaction.

Skills

Customer focus

Problem solving

SQL

MySQL

Databricks

Power BI

Excel

Dashboards

Communication

Education

Bachelor's degree

Tools

Excel

SQL

MySQL

Databricks

Power BI

Job description

General Motors de México in Toluca seeks an Ship Direct Ordering Operations Analyst to manage end-to-end supply and distribution programs from order entry to invoicing. You will collaborate with suppliers, carriers, and internal teams to ensure on-time delivery, accurate invoicing, and continuous process improvement using Excel, SQL, Databricks, and Power BI.

Ideal candidates have a Bachelor's degree, 1+ years in the field, intermediate English, and strong Excel/Data analytics skills to drive