Services Professional - Customer Service Management

Baker Hughes; Ciudad de México; Sur place; MXN 600 000 - 900 000; Plein temps

Résumé du poste

Baker Hughes in Mexico City is seeking a Services Professional - Customer Service Management to oversee resources and logistics for on-site services and maintenance at customer locations. You will coordinate field services, manage contracts, and serve as the primary point of contact for clients in the region.

The role requires a bachelor’s degree and 4–6 years of experience in services or international business, with strong communication and leadership skills, the ability to work independently,

Qualifications

• Bachelor's degree from an accredited university.
• 4–6 years of experience in Services.
• Experience in international business.
• Business administration background.

Responsabilités

• Handling targeted clients by following predefined contracts and an established framework of conditions.
• Providing logistical support for assigned operations.
• Supporting project management activities as required.
• Coordinating the logistics of helicopters transporting IET GTS to offshore platforms.
• Acting as the single point of contact for the customer to ensure timely and satisfactory resolution of concerns related to support services within the assigned region, product line, or coverage area.
• Maintaining knowledge of the assigned region, coverage area or product lines and their associated configurations, installations, and requirements, while serving as the primary gateway to internal functions to support customer needs.
• Establishing and maintaining ongoing technical and business support relationships with assigned customers in the designated geographic region or coverage area.
• Working collaboratively with business unit personnel, with interactions geared toward collecting or providing technical information.
• Handling simple project processes by following detailed guidelines for production and/or basic human interfaces requiring limited technical knowledge, within a clearly defined framework of conditions.

Connaissances

Communication skills

Interpersonal & leadership

Independent work

Problem solving

Formation

Bachelor's degree

Description du poste

Join the Team!

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.

Partner with the best

As a Services Professional - Customer Service Management, you will be responsible for all resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Contributes to the development of an operational year plan for own department activities of the team. Discusses consequences of changes in products and processes for the own team in the organization.

Responsibilities, authorities and accountabilities

• Handling targeted clients by following predefined contracts and an established framework of conditions.
• Providing logistical support for assigned operations.
• Supporting project management activities as required.
• Coordinating the logistics of helicopters transporting IET GTS to offshore platforms.
• Acting as the single point of contact for the customer to ensure timely and satisfactory resolution of concerns related to support services within the assigned region, product line, or coverage area.
• Maintaining knowledge of the assigned region, coverage area or product lines and their associated configurations, installations, and requirements, while serving as the primary gateway to internal functions to support customer needs.
• Establishing and maintaining ongoing technical and business support relationships with assigned customers in the designated geographic region or coverage area.
• Working collaboratively with business unit personnel, with interactions geared toward collecting or providing technical information.
• Handling simple project processes by following detailed guidelines for production and/or basic human interfaces requiring limited technical knowledge, within a clearly defined framework of conditions.

Required Qualifications

• Bachelor's degree from an accredited university or college
• At least 4 -6 years of experience in Services).
• Business career
• International business
• Business administrators

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to work independently.
• Strong problem solving skills.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Professional - Customer Service Management