Salesforce Support Specialist – Platform & Troubleshooting

Tata Consultancy Services

México

Presencial

MXN 180.000 - 300.000

Jornada completa

14 días+

Generador de candidaturas

No envíes un currículum genérico — crea un currículum y una carta de presentación adaptados a este puesto concreto.

Supera los filtros ATS

Descripción de la vacante

Tata Consultancy Services in Mexico offers a role in Application Support/Service Desk focused on Salesforce and enterprise applications. You will provide application and technical support to end users, troubleshoot incidents, manage tickets, and collaborate with cross-functional teams.

The position emphasizes strong English communication, documentation, and ongoing Salesforce platform learning. Exposure to Salesforce and ITIL practices is a plus, with opportunities to grow in a global,

Formación

Experience in Application Support, Service Desk, or Technical Support.
Knowledge of Incident and ticket management tools (ServiceNow, Jira, etc.)
User access management and authentication concepts
Operating systems and enterprise applications
Troubleshooting and root cause analysis
Strong communication and documentation skills
Advanced English communication (Versant C2 preferred)

Responsabilidades

Provide application and technical support to end users.
Troubleshoot incidents related to access, authentication, permissions, and application functionality.
Manage and resolve tickets within SLA targets.
Escalate complex issues to specialized teams when required.
Document solutions and contribute to knowledge base improvements.
Collaborate with cross-functional teams to ensure service excellence.
Continuously learn and develop Salesforce platform expertise.