Service Operations & Systems Analyst II

Hach; Ciudad de México; Presencial; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

Hach, a Veralto company, is seeking an Analyst II, Service to support core service systems, reporting, and process improvement. This role blends systems thinking with service operations support and data capabilities, collaborating across teams to improve how work gets done.

You will manage case support, data refresh activities, and contribute to software implementation and reports on product quality and service operations.

Formación

• BS/BA in Business, Computer Science, MIS or equivalent; coursework encouraged

Responsabilidades

• Provide case management support for active service systems
• Deliver administrative support for data refresh activities in required systems
• Lead or support service-related software implementation and enhancement projects
• Produce reports for product quality, departmental performance, and day-to-day service operations
• Help develop, implement, and improve service software systems and processes
• Partner across teams to support operational effectiveness and continuous improvement

Conocimientos

Service systems support

Data reporting

Project coordination

English

Portuguese

Spanish

Educación

BS/BA in Business, Computer Science, MIS

Herramientas

Salesforce Administrator

ServiceMax

Oracle

Descripción del empleo

Hach, a Veralto company, is seeking an Analyst II, Service to support core service systems, reporting, and process improvement. This role blends systems thinking with service operations support and data capabilities, collaborating across teams to improve how work gets done.

You will manage case support, data refresh activities, and contribute to software implementation and reports on product quality and service operations.