Service Operations Analyst: Data-Driven Delivery & Margin Growth

SoftwareOne; Región Centro; Híbrido; MXN 1.122.334 - 1.496.445; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive work environment

Personalized development opportunities

Employee referral program

Leisure spaces for health

Descripción de la vacante

A leading IT services provider is seeking a Service Operations Analyst to enhance service delivery through data analysis, financial performance monitoring, and cross-functional collaboration. The candidate should possess a Bachelor's degree and 3-5 years of relevant experience, along with strong skills in Excel and business intelligence tools. This full-time role offers a hybrid work model in Guadalajara, Mexico.

Formación

• 3–5 years of experience in a service operations, business analysis, or project operations role.
• Strong proficiency in Microsoft Excel and business intelligence tools.
• Demonstrated ability to interpret complex data sets and translate them into actionable insights.

Responsabilidades

• Monitor and analyze key service delivery metrics to drive insights and performance improvements.
• Prepare operational reviews and executive-level reporting.
• Collaborate cross-functionally with PMO, Operations, Resource Management, Finance.

Conocimientos

Microsoft Excel

Data analysis

Financial performance tracking

Cross-functional collaboration

Communication skills

Educación

Bachelor’s degree in Business Administration, Operations, Finance, Analytics, Project Management or a related field

Herramientas

Power BI

Tableau

ServiceNow

Descripción del empleo

A leading IT services provider is seeking a Service Operations Analyst to enhance service delivery through data analysis, financial performance monitoring, and cross-functional collaboration. The candidate should possess a Bachelor's degree and 3-5 years of relevant experience, along with strong skills in Excel and business intelligence tools. This full-time role offers a hybrid work model in Guadalajara, Mexico.