Service Manager in Guadalajara

Zoomlion México; Región Centro; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Zoomlion México is seeking a regional service lead in Guadalajara to shape and implement service strategies across the region. You will coordinate engineers and resources, monitor execution, and drive customer satisfaction through process improvements and effective support for sales and service activities.

The role emphasizes building a capable service team, organizing technical training, and developing regional spare parts networks while ensuring high-quality documentation and cross-functional

Formación

• Associate's degree or equivalent experience.
• 5+ years of experience in similar positions.
• Excellent written and verbal communication skills in English.
• Live in Guadalajara.

Responsabilidades

• Regional Service Planning & Operations: Develop and implement regional service strategies, plans and objectives.
• Coordinate the allocation of service engineers and other resources to ensure efficient service delivery.
• Monitor service execution and optimize processes to improve customer satisfaction.
• Sales & Service Activity Support: Assist planning and implementation of sales, marketing and customer service activities.
• Coordinate resources and provide technical support to ensure smooth execution.
• Service Team Development & Training: Build and manage the local service team and organize technical training.
• Develop engineers' repair, troubleshooting and service capabilities and supervise regional engineers.
• Assign and coordinate service engineers according to priorities.
• Spare Parts Management & Network Development: Improve regional spare parts management and service networks.
• Enhance spare parts availability and service support capability.
• Service Documentation & Data Management: Maintain regional service records and documentation.
• Ensure reports, maintenance records and feedback are properly recorded.
• Utilize data to support quality analysis and continuous improvement.
• Product & Service Quality Improvement: Drive improvements and analyze customer feedback to resolve issues.
• Coordinate cross-functional teams to close issues and promote best practices.
• Integrate regional resources to improve utilization and service capability.
• Continuously optimize the regional service system for sustainable growth and customer satisfaction.

Conocimientos

English proficiency

Educación

Associate's degree or equivalent experience

Descripción del empleo

Responsibilities

• Regional Service Planning & Operations
  
  
  
  • Develop and implement regional service strategies, plans and operational objectives;
  
  
  • Coordinate the allocation of service engineers and other service resources to ensure efficient service delivery;
  
  
  • Monitor service execution and operational quality, continuously optimize service processes, and improve service efficiency and customer satisfaction.
  
  
  
  


• Sales & Service Activity Support
  
  
  
  • Support the Flight Team Leader or regional dealers in planning and implementing sales, marketing and customer service activities;
  
  
  • Coordinate required resources and provide technical support throughout the activities to ensure smooth execution.
  
  
  
  


• Service Team Development & Training
  
  
  
  • Build, develop and manage the local service team to establish a capable and sustainable service organization;
  
  
  • Organize technical training and knowledge transfer to improve the effectiveness of technical capability development;
  
  
  • Develop service engineers' repair, troubleshooting and technical service capabilities, as well as their overall professional competence.
  
  
  • Manage, supervise and evaluate regional service engineers;
  
  
  • Assign and coordinate service engineers according to business requirements, customer needs and service priorities;
  
  
  
  


• Spare Parts Management & Network Development
  
  
  
  • Establish and continuously improve regional spare parts management processes and service support mechanisms;
  
  
  • Support the development of spare parts sales outlets and service networks according to regional market and customer requirements;
  
  
  • Improve spare parts availability and overall service support capability.
  
  
  
  


• Service Documentation & Data Management
  
  
  
  • Establish and maintain complete regional service records and documentation;
  
  
  • Ensure service reports, maintenance records, customer feedback and technical documentation are properly recorded and maintained;
  
  
  • Utilize service data to support service quality analysis and continuous improvement.
  
  
  
  


• Product & Service Quality Improvement
  
  
  
  • Drive continuous improvement in regional product and service quality;
  
  
  • Collect and analyze customer feedback and product quality issues, and coordinate cross-functional teams to ensure timely issue resolution and closure;
  
  
  • Identify recurring service issues and best practices and promote improvements to service standards, technical capabilities and processes.
  
  
  • Integrate regional technical, personnel, spare parts and other service resources to improve resource utilization;
  
  
  • Continuously optimize the regional service system and capabilities to support the sustainable development of the service organization and improve customer satisfaction.
  
  
  
  

Qualifications

• Associate's degree or equivalent experience


• 5+ years' of experience in similar positions.


• Excellent written and verbal communication skills in English


• Live in Guadalajara.

Ofrecemos: