Service Engineer

Abb; Mérida; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Saving Fund

Paid Parental Leave

Life Insurance

Retirement Plan

Health and Dental Insurance

Wellbeing Program

Flex Days

Employee Assistance Program (PAE)

Access to development platforms

Descripción de la vacante

ABB in Merida, Yucatan, is seeking an experienced Hoisting Service Technician to join our mine hoist systems team. You will perform on-site service, maintain hoisting equipment, and provide technical support for installation, commissioning, and ongoing maintenance, with a focus on reliability and safety.

The ideal candidate has at least 5 years in industrial systems, a bachelor’s degree, strong English communication, and willingness to travel as required.

Formación

• Minimum of 5 years of related experience with industrial systems.
• Mine hoist systems knowledge and experience is a definite asset.
• Excellent English communication skills and report writing.
• Ability to work in a multi-disciplinary service environment under pressure.

Responsabilidades

• Key point of contact for all technical aspects after system start-up and lead maintenance program for hoist systems.
• Provide on-site or remote technical support for installation, commissioning and maintenance.
• Conduct hoisting system inspections and audits for safe operation.
• Advise customers on service solutions per standard processes and safety guidelines.
• Identify failures, perform troubleshooting, and recommend corrective actions.
• Report work timely and follow up as needed.

Conocimientos

Customer focus

English communication

Multi-disciplined service

Travel availability

Educación

Bachelor's degree

Descripción del empleo

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Operations Manager __

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role:

Own the Challenge You will execute service work as part of the ABB Hoisting Service Team specializing in mine hoist systems. You will learn and be involved on the complete hoisting system including mechanics and hydraulics with a specific focus on electrical powertrain and controls. The work model for the role is: #LI-Onsite This role is contributing to the Automation Process Industries division in Merida, Yucatan. You will be mainly accountable for:

You will be mainly accountable for:

• This role will be the key point of contact for all technical aspects after the system start-up as well as leading the maintenance program for the hoist systems.
• Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and make analysis through remote or on-site activity in different Service categories.
• Conduction hoisting system inspections and audits to ensure proper operation and safety level of the system.
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
• Reporting work done in a timely manner and following up when needed.
• Making suggestions for product, quality, and customer service improvements, and discussing them with management.
• Require hands-on support at customer sites.

Qualifications for the role

• Minimum of 5 years of related experience with industrial systems.
• Mine hoist systems knowledge and experience are a definite asset.
• Strong customer focus and the ability to relate well to customer needs.
• Bachelor's degree
• Excellent English communication skills including the ability to write reports and speak effectively before customers or employees.
• Strong customer focus and the ability to relate well to customer needs.
• Must be able to work in a multi-disciplined service environment often under pressure filled conditions.
• Availability for travel requirement

Benefits

• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (PAE)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

ABB’s Automation business enables the operation of large and complex industrial infrastructures that deliver essential resources, from energy and materials to water and manufactured goods. ABB's Mine Hoist Systems team delivers solutions and services ensuring our customers get the most out of their investment. Our hoisting solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities. Our Hoisting Service Team supports customers with their ABB hoisting systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?