Service Desk- Bilingue

HCLTech; Región Centro; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major medical

Minor medical

Savings fund

Food vouchers

30 days bonus

Vacation days

Descripción de la vacante

HCLTech is seeking a Service Desk professional to provide telephone-based diagnosis and resolution for end-user hardware, software, and network issues from Querétaro, Mexico. The role requires 1–2 years in help desk or customer service and mandatory phone support experience.

You will work in a 24x7 operations environment with benefits including life insurance, major and minor medical insurance, savings fund, and food vouchers. Queretaro location offered.

Formación

• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience is mandatory.
• Technical helpdesk or technical call center experience is necessary (6 months).
• Willing to work in 24 x 7 operations.

Responsabilidades

• Provide hardware/software/network problem diagnosis/resolution via telephone for customer’s end users.
• Troubleshoot and resolve issues to restore service.
• Support in a 24x7 operations environment.

Conocimientos

Phone support

Troubleshooting hardware

Networking basics

Help desk experience

Educación

High school / Diploma

Descripción del empleo

HCL is looking for a Service Desk with below requirements:

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

High school (B.Sc. or Diploma)

1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

Phone support experience is mandatory

Technical helpdesk or technical call center experience is necessary (6 months)

Will ing to work in 24 x 7 operations

• Great level of French spoken and written

What we offer:

• Life insurance
• Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
• Minor Medical Expense Insurance.
• Savings Fund (up to MXN $3,800 monthly)
• Food vouchers (up to MXN $2,925 monthly)
• 30 days bonus
• 10 days of vacation in the first year, increasing by 2 as dictated by law.

Location:

• Queretaro