NTW Services Eng Manager CENAM CAR South

Ericsson; Ciudad de México; Vor Ort; MXN 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Ericsson AB in Mexico City is seeking a Service Delivery Line Manager to lead end-to-end service delivery and ensure alignment with contracts and SLAs. You will drive performance, capacity planning, and resource management, while contributing to service sales and strategy deployment.

The role requires strong analytical skills, financial acumen, and experience with SRM processes; you will partner with cross-functional teams to optimize resources, costs, and customer outcomes in a dynamic telecom

Qualifikationen

• Significant experience in service delivery management and operational governance.
• Strong analytical skills and financial acumen for budget balancing.
• Knowledge of SRM processes and performance metrics.

Aufgaben

• Drive Performance Management to ensure adherence to processes and tools.
• Manage Resource and Competence Planning to match capacity with demand.
• Oversee unit finance to maintain a balanced budget and cost control.
• Define KPI/SLA targets and monitor service delivery against contracts.
• Support service sales and implement Service Delivery Strategy at unit level.

Kenntnisse

Competency Management

SRM Process

Merlin and data analytics

Capacity Planning

Strategic Planning

Sales process

Financial structures for Service

WLA/SLA

Financial Acumen

Customer Insights

Market insights

Ericsson Business Processes Knowledge

Jobbeschreibung

Join our TeamAbout this opportunity:We are excited to announce the opportunity to join Ericsson as a Service Delivery Line Manager. In this role, you will have the chance to support our service sales both directly and indirectly by utilizing our unit resources. This position involves understanding and aligning with our overall Service Delivery Processes, Models, Tools and Strategies, all while ensuring our work is executed within the scope of OHS requirements. The role expands to cover responsibility for our internal workforce as well as ARPs/ASPs. Following the Ericsson Leadership Framework, this position invites an influential leader who values promoting the corporate values, ethics, and organizational culture to drive an excellent performance.What you will do:- Drive Performance Management for correct understanding and adherence to processes, methods, and tools.- Conduct Resource and Competence Management to ensure matching the right resources to the right cost with the right competence.- Manage unit finance to secure a balanced budget for the unit.- Ensure service delivery execution to have well-defined KPI/SLA/targets for delivering according to the contract.- Contribute and support service sales to promote our delivery.- Apply Service Delivery Strategy with a strategy plan broken down to unit level.The skills you bring:- Competency Management, SRM Process, Merlin and data analytics.- Capacity Planning, SRM Process, forecasting tools and data analytics.- Strategic Planning.- Sales process.- Financial structures for Service Delivery.- Work Level Agreement (WLA) and Service Level Agreement (SLA).- Financial Acumen.- Customer Insights.- Employee Performance Management.- Market insights.- Ericsson Business Processes Knowledge.Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: Mexico (MX) || Mexico CityReq ID: 793112