Service Delivery Analyst (Sabre)

The Big Job Site; Aguascalientes; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Own your growth

Digital learning platforms

AI/Cloud campuses

Job summary

Capgemini Mexico seeks a Service Delivery Analyst with 5+ years of experience in service delivery and client support to drive service excellence for Sabre-enabled travel platforms. You will manage client relationships, monitor performance against SLAs and KPIs, and coordinate incident management with cross-functional teams.

The role requires strong English communication, stakeholder management, and ITIL-aligned governance, with the ability to handle multiple priorities in a dynamic environment.

Qualifications

• 5+ years of experience in Service Delivery, Customer Support, IT Operations, or Client Services.
• Strong experience with Sabre solutions.
• Proven experience managing client-facing relationships and executive-level communications.
• Knowledge of ITIL framework and service governance processes.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for clients regarding service delivery and operational support activities.
• Manage and monitor service performance, ensuring compliance with SLAs and KPIs.
• Provide functional support and troubleshooting for Sabre-related systems and applications.
• Coordinate incident management, problem resolution, and escalation with technical and business teams.
• Conduct client meetings, service reviews, and status updates with proactive communication.

Skills

Client-facing communication

Stakeholder management

Problem-solving

English proficiency

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, Tourism, or related field

Tools

Sabre systems

Job description

Service Delivery Analyst (Sabre)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are seeking a highly motivated Service Delivery Analyst with 5+ years of experience in service delivery, customer support, and operational management within the travel or airline technology industry. The ideal candidate will have strong hands‑on experience with Sabre solutions, excellent stakeholder management skills, and a proven ability to work directly with clients to ensure service excellence, issue resolution, and continuous process improvement.

Your Role

• Act as the primary point of contact for clients regarding service delivery and operational support activities.
• Manage and monitor service performance, ensuring compliance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Provide functional support and troubleshooting for Sabre‑related systems and applications.
• Coordinate incident management, problem resolution, and escalation processes with technical and business teams.
• Conduct client meetings, service reviews, and status updates, ensuring proactive communication and issue management.

Your Profile

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Tourism, or a related field.
• 5+ years of experience in Service Delivery, Customer Support, IT Operations, or Client Services roles.
• Strong experience working with Sabre products and travel industry platforms.
• Proven experience managing client‑facing relationships and executive‑level communications.
• Experience handling incidents, problem management, and service governance processes.
• Knowledge of ITIL framework and service management best practices.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple priorities in a fast‑paced environment.

What you’ll love

• OWN YOUR GROWTH
• Open access to digital learning platforms
• Digital campuses on AI, Cloud, Data or Sustainability
• Award winning career acceleration programs

About Capgemini

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.