Business Analyst

Capgemini Engineering; Aguascalientes; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Capgemini Engineering is seeking a Business Analyst to drive data, solution, and functional analysis for HR IT integrations. You will work with developers, Product Owners and Release managers in a POD structure to gather requirements and deliver functional artifacts for HR integrations.

You will provide SME support to HR technical SMEs and act as a liaison for solution design and delivery across HR applications. This role focuses on integrations but can broaden to other HR solution areas.

Formación

• Strong experience with SAP Employee Central and HR data models.
• Excellent business analysis skills with a track record of delivering results in fast-paced projects.
• Familiarity with ServiceNow HR Service Management platform and related configurations.
• Proven ability to deliver requirements and artifacts in a multi-stakeholder environment.
• Strong communication and interpersonal skills, both written and oral.
• Analytical thinking and problem-solving with attention to detail.
• Experience with core ITSM processes: Incident, Problem, Release management.
• Experience in a DevOps environment and Agile software development lifecycle.
• Knowledge of SaaS software ecosystems and vendor coordination.
• Understanding of HR processes, Shared Services or Contact Centers is a plus.

Responsabilidades

• Lead end-to-end integration delivery from requirement gathering to design and engagement.
• Manage requirements gathering and analysis for HRIT integrations.
• Assist with test scenario creation and provide guidance to HRIT test teams.
• Troubleshoot data and functional requirements through deployment pipelines.
• Provide SME production support for HRIT integrations and issue resolution.
• Contribute to change management activities and stakeholder communications.
• Support the implementation of HR solutions across platforms.

Conocimientos

SAP Employee Central

Business Analysis

ServiceNow HR Service Management

Interpersonal communication

Analytical thinking

Proactivity and stakeholder management

IT Service Management (ITSM)

DevOps

SaaS software knowledge

Vendor relationship management

Herramientas

ServiceNow HR Service Management

Descripción del empleo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.

Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Business Analyst

The data requirements are supported by many integrations and APIs to meet their individual data requirements. The primary responsibility of business analyst role will be to drive data, solution and functional analysis associated with these integrations.

An HR integration Business Analyst is responsible for providing functional analysis and direction for use in managing integration change and build. They will be expected to drive requirement gathering, analysis, engagement, and functional artifact delivery to service overall integration functions while working in a POD structure along with developers, Product Owners and Release managers.

Fundamental to this role will be the ability to provide SME analyst support to HR technical SMEs, HR Product Owners and application owners to assist with solution design and delivery. This skillset is focused on integrations due to the data and functional capabilities needed for the role, however, the role can broaden to assist with other HR application solution design and delivery.

Your role

• Drive end to end integration delivery through requirement gathering, analysis, design, documentation and engagement.
• Manage requirement gathering and analysis necessary for integration build.
• Assist with test scenario preparation and guidance for HRIT and HR test teams.
• Support and troubleshoot integrations data and functional requirements through deployment test phase pipelines.
• Provide HRIT integration SME production support for integration troubleshooting and analysis.
• Participating in change management activities which can include tasks such as timeline planning to stakeholder engagement.
• Assisting the implementation of solutions

Your profile

• Strong functional skills associated with SAP Employee Central
• Ability to demonstrate excellent Business Analysis skills and experience, including examples of timely and quality delivery within a dynamic, fast-paced, project-based environment.
• Experienced with ServiceNow HR Service Management platform (certification a plus) – knowledgeable of functionality, configuration, support resources and roadmaps.
• Successful track record of delivery in a project-based environment both when working independently and when working collaboratively within a larger development team
• Excellent interpersonal and communication (both oral and written) skills
• Ability to demonstrate creative and lateral thinking, the ability to question existing practice and inspire others to do the same.
• Strong Analytical and Problem-Solving skills
• Strong knowledge of HR processes and technology. Keeps up to date with industry and market trends
• Ability to demonstrate proactivity as a self-starter who can operate and manage stakeholders without close supervision.
• Good Influencing, persuasion and negotiation skills in workshops and presentation formats
• Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
• Experience of operating within a DevOps environment
• Experience of system configuration and software development lifecycle (Agile working is a plus)
• Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
• Knowledge of HR Service Management, Shared Services and/or Contact Centres would be a plus

What you will love about here?

• Work on meaningful projects that use technology to solve real-world challenges.
• Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies).
• Thrive in a diverse, respectful, and inclusive environment.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.