Senior Workforce Applications Architect & Governance

Doordash-Mexico

Ciudad de México

Presencial

MXN 600.000 - 900.000

Jornada completa

Hace 10 días

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Descripción de la vacante

DoorDash is seeking a Senior Workforce Application Administrator to own the architecture and governance of our Workforce Management technology ecosystem, including Assembled and WFM Jira. You will design, configure, audit, optimize, and govern these platforms while partnering with vendor teams like Workday, Sigma, Amazon Connect, Salesforce, and CMP.

You will lead platform strategy, define standards, ensure long-term scalability, and mentor Associate Workforce Application Administrators,

Formación

4+ years of Workforce Management experience across Real Time, Scheduling, Planning, and Systems.
Hands-on experience configuring Assembled, NICE IEX, Verint, Calabrio, Genesys, or other WFM tools.
Experience leading platform integrations between WFM and HRIS, BI, Telephony, or Case Management tools.
Strong understanding of queue architecture, routing, staffing parameters, shrinkage modeling, and reporting integrity.
Ability to lead vendor escalations and drive technical resolution independently.
Experience defining governance standards and system architecture at scale.
Advanced analytical mindset with attention to detail.
Strong communication skills with senior leadership.

Responsabilidades

Own the architecture and governance of Assembled and WFM Jira company-wide.
Design and build queue architecture, skills, channels, sites, restricted sites, event types, agent states, roles, and permissions.
Help define naming conventions and structural standards for current and future lines of business.
Lead integration logic between Assembled, Workday, Sigma, Amazon Connect, Salesforce, CMP, and additional platforms.
Drive automation roadmap strategy including People Audit automation, Time Off integration, queue audits, and profile automation.
Serve as an escalation point for cross-system data integrity issues and independently partner with vendor engineering teams.
Define governance frameworks for permissions, queue builds, architectural changes, and structural modifications inside of Addembled and WFM Jira.
Influence platform roadmap through ongoing vendor engagement and feature feedback.
Lead and execute strategic projects from ideation through implementation, testing, rollout, and long-term monitoring.
Provide informal leadership and mentorship to Associate Workforce Application Administrators and cross-functional partners.
Operate with high autonomy while maintaining transparency and alignment with WFM Leadership.