Senior Technology Delivery Consultant - Data Platforms

IQVIA Inc; Ciudad de México; Vor Ort; MXN 900.000 - 1.500.000; Vollzeit

Zusammenfassung

IQVIA Inc. in Mexico City is seeking a Sr. Consultant, Technology Consulting to support operational stability, delivery, and continuous improvement of enterprise data platforms. You will manage releases, provide multi-tier support, and drive process improvements across a global delivery model.

The role requires strong SQL skills, Linux administration experience, and excellent communication to liaise with technical and non-technical stakeholders. English proficiency is essential.

Qualifikationen

• Strong experience in Delivery & Release Management.
• Experience providing Tier 1 & Tier 2 application support in production environments.
• Advanced SQL skills for data analysis and troubleshooting.
• Hands-on experience with Linux administration, scripting, and troubleshooting.
• Knowledge of ITSM processes and ticket management systems.
• Strong incident management, problem-solving, and root cause analysis capabilities.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Experience working in global support models.
• Advanced English proficiency (C1/C2 or strong B2).

Aufgaben

• Manage production releases, deployments, and delivery activities across multiple technology platforms.
• Provide Tier 1 & Tier 2 support for business-critical applications and data platforms.
• Monitor production environments, investigate incidents, and drive issue resolution within SLA commitments.
• Perform root cause analysis, incident management, and ticket lifecycle ownership.
• Utilize advanced SQL skills to troubleshoot and validate complex data issues.
• Support Linux-based environments through monitoring, log analysis, and troubleshooting.
• Partner with development, infrastructure, product, and business teams to ensure service continuity.
• Drive process improvements to enhance operational efficiency, reliability, and scalability.
• Act as a key point of contact for production support communications, service updates, and release activities.
• Support global delivery and follow-the-sun operational models.

Kenntnisse

Delivery & Release Mgmt

SQL

Linux admin

ITSM

Incident mgmt

Communication

Global support

English Proficiency

Jobbeschreibung

IQVIA Inc. in Mexico City is seeking a Sr. Consultant, Technology Consulting to support operational stability, delivery, and continuous improvement of enterprise data platforms. You will manage releases, provide multi-tier support, and drive process improvements across a global delivery model.

The role requires strong SQL skills, Linux administration experience, and excellent communication to liaise with technical and non-technical stakeholders. English proficiency is essential.