Senior Tech Consultant - Data Platform Release & Ops

IQVIA; Ciudad de México; Vor Ort; MXN 900.000 - 1.200.000; Vollzeit

Zusammenfassung

IQVIA in Mexico City is seeking a Sr. Consultant, Technology Consulting to drive operational stability and continuous improvement across enterprise data and analytics platforms. You will oversee releases, provide Tier 1/2 support, and troubleshoot complex data issues while collaborating with global teams.

The role emphasizes incident management, root-cause analysis, and proactive process improvements to ensure service continuity and scalable data solutions for a worldwide delivery model.

Qualifikationen

• Delivery and release management experience across multiple platforms.
• Production support for mission-critical applications and data platforms.
• Strong SQL for data analysis and troubleshooting.
• Linux administration, scripting, and troubleshooting skills.
• Familiarity with ITSM processes and ticket systems.
• Excellent incident management and root-cause analysis abilities.
• Clear communication to technical and non-technical stakeholders.
• Experience in global support models and international delivery.
• High level of English proficiency (C1/C2 or strong B2).

Aufgaben

• Manage production releases, deployments, and delivery activities across platforms.
• Provide Tier 1 & 2 support for business-critical applications and data platforms.
• Monitor environments, investigate incidents, and drive resolution within SLA.
• Perform root cause analysis and manage incident lifecycles.
• Use advanced SQL to troubleshoot and validate data issues.
• Support Linux-based environments with monitoring, logs, and troubleshooting.
• Partner with tech, infra, product, and business teams for service continuity.
• Drive process improvements to increase efficiency, reliability, and scalability.
• Act as point of contact for production updates, releases, and communications.
• Support global delivery and follow-the-sun operational models.

Kenntnisse

Delivery & Release Management

Tier 1 & Tier 2 production support

Advanced SQL

Linux administration

ITSM / ticket management

Incident management & root cause

Effective communication

Global support experience

Advanced English (C1/C2 or strong B2)

Tools

Snowflake

Databricks

Amazon Redshift

Cloud data warehousing

ETL/ELT processes

Jobbeschreibung

IQVIA in Mexico City is seeking a Sr. Consultant, Technology Consulting to drive operational stability and continuous improvement across enterprise data and analytics platforms. You will oversee releases, provide Tier 1/2 support, and troubleshoot complex data issues while collaborating with global teams.

The role emphasizes incident management, root-cause analysis, and proactive process improvements to ensure service continuity and scalable data solutions for a worldwide delivery model.