Sr. Consultant, Technology Consulting

IQVIA; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

IQVIA in Mexico City is seeking a Sr. Consultant, Technology Consulting to drive operational stability and continuous improvement across enterprise data and analytics platforms. You will oversee releases, provide Tier 1/2 support, and troubleshoot complex data issues while collaborating with global teams.

The role emphasizes incident management, root-cause analysis, and proactive process improvements to ensure service continuity and scalable data solutions for a worldwide delivery model.

Qualifications

• Delivery and release management experience across multiple platforms.
• Production support for mission-critical applications and data platforms.
• Strong SQL for data analysis and troubleshooting.
• Linux administration, scripting, and troubleshooting skills.
• Familiarity with ITSM processes and ticket systems.
• Excellent incident management and root-cause analysis abilities.
• Clear communication to technical and non-technical stakeholders.
• Experience in global support models and international delivery.
• High level of English proficiency (C1/C2 or strong B2).

Responsibilities

• Manage production releases, deployments, and delivery activities across platforms.
• Provide Tier 1 & 2 support for business-critical applications and data platforms.
• Monitor environments, investigate incidents, and drive resolution within SLA.
• Perform root cause analysis and manage incident lifecycles.
• Use advanced SQL to troubleshoot and validate data issues.
• Support Linux-based environments with monitoring, logs, and troubleshooting.
• Partner with tech, infra, product, and business teams for service continuity.
• Drive process improvements to increase efficiency, reliability, and scalability.
• Act as point of contact for production updates, releases, and communications.
• Support global delivery and follow-the-sun operational models.

Skills

Delivery & Release Management

Tier 1 & Tier 2 production support

Advanced SQL

Linux administration

ITSM / ticket management

Incident management & root cause

Effective communication

Global support experience

Advanced English (C1/C2 or strong B2)

Tools

Snowflake

Databricks

Amazon Redshift

Cloud data warehousing

ETL/ELT processes

Job description

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

The Sr. Consultant, Technology Consulting is responsible for supporting the operational stability, delivery, and continuous improvement of enterprise data and analytics platforms. This role combines release and delivery management, production support, technical troubleshooting, and platform administration to ensure the successful delivery of data products and services across a global operating model. The individual serves as a key liaison between technology, operations, and internal business stakeholders while driving process improvements and support excellence.

What You'll Do

• Manage production releases, deployments, and delivery activities across multiple technology platforms.
• Provide Tier 1 & Tier 2 support for business-critical applications and data platforms.
• Monitor production environments, investigate incidents, and drive issue resolution within SLA commitments.
• Perform root cause analysis, incident management, and ticket lifecycle ownership.
• Utilize advanced SQL skills to troubleshoot and validate complex data issues.
• Support Linux-based environments through monitoring, log analysis, and troubleshooting.
• Partner with development, infrastructure, product, and business teams to ensure service continuity.
• Drive process improvements to enhance operational efficiency, reliability, and scalability.
• Act as a key point of contact for production support communications, service updates, and release activities.
• Support global delivery and follow-the-sun operational models.

Required Qualifications

• Strong experience in Delivery & Release Management.
• Experience providing Tier 1 & Tier 2 application support in production environments.
• Advanced SQL skills for data analysis and troubleshooting.
• Hands‑on experience with Linux administration, scripting, and troubleshooting.
• Knowledge of ITSM processes and ticket management systems.
• Strong incident management, problem‑solving, and root cause analysis capabilities.
• Excellent communication skills, with the ability to explain technical concepts to non‑technical stakeholders.
• Experience working in global support models.
• Advanced English proficiency (C1/C2 or strong B2).

Preferred Experience

• Snowflake
• Databricks
• Amazon Redshift
• Cloud data warehousing and analytics platforms
• ETL/ELT processes and large‑scale data environments
• Change management and enterprise release management best practices

We're Looking For Someone Who Is

• Customer‑focused and accountable
• A strong problem solver with a continuous improvement mindset
• Collaborative and comfortable managing multiple priorities in a fast‑paced environment
• Skilled at stakeholder communication and cross‑functional partnership

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.