Sr. Consultant, Technology Consulting

IQVIA; Ciudad de México; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

IQVIA Inc. in Mexico City is seeking a Sr. Consultant, Technology Consulting to support operational stability, delivery, and continuous improvement of enterprise data platforms. You will manage releases, provide multi-tier support, and drive process improvements across a global delivery model.

The role requires strong SQL skills, Linux administration experience, and excellent communication to liaise with technical and non-technical stakeholders. English proficiency is essential.

Qualifications

• Strong experience in Delivery & Release Management.
• Experience providing Tier 1 & Tier 2 application support in production environments.
• Advanced SQL skills for data analysis and troubleshooting.
• Hands-on experience with Linux administration, scripting, and troubleshooting.
• Knowledge of ITSM processes and ticket management systems.
• Strong incident management, problem-solving, and root cause analysis capabilities.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Experience working in global support models.
• Advanced English proficiency (C1/C2 or strong B2).

Responsibilities

• Manage production releases, deployments, and delivery activities across multiple technology platforms.
• Provide Tier 1 & Tier 2 support for business-critical applications and data platforms.
• Monitor production environments, investigate incidents, and drive issue resolution within SLA commitments.
• Perform root cause analysis, incident management, and ticket lifecycle ownership.
• Utilize advanced SQL skills to troubleshoot and validate complex data issues.
• Support Linux-based environments through monitoring, log analysis, and troubleshooting.
• Partner with development, infrastructure, product, and business teams to ensure service continuity.
• Drive process improvements to enhance operational efficiency, reliability, and scalability.
• Act as a key point of contact for production support communications, service updates, and release activities.
• Support global delivery and follow-the-sun operational models.

Skills

Delivery & Release Mgmt

SQL

Linux admin

ITSM

Incident mgmt

Communication

Global support

English Proficiency

Job description

Mexico City, Mexico

São Paulo, Brazil

Full time

R1573790

Sr. Consultant, Technology Consulting is responsible for supporting the operational stability, delivery, and continuous improvement of enterprise data and analytics platforms. This role combines release and delivery management, production support, technical troubleshooting, and platform administration to ensure the successful delivery of data products and services across a global operating model. The individual serves as a key liaison between technology, operations, and internal business stakeholders while driving process improvements and support excellence.

What you\'ll do

• Manage production releases, deployments, and delivery activities across multiple technology platforms.
• Provide Tier 1 & Tier 2 support for business-critical applications and data platforms.
• Monitor production environments, investigate incidents, and drive issue resolution within SLA commitments.
• Perform root cause analysis, incident management, and ticket lifecycle ownership.
• Utilize advanced SQL skills to troubleshoot and validate complex data issues.
• Support Linux-based environments through monitoring, log analysis, and troubleshooting.
• Partner with development, infrastructure, product, and business teams to ensure service continuity.
• Drive process improvements to enhance operational efficiency, reliability, and scalability.
• Act as a key point of contact for production support communications, service updates, and release activities.
• Support global delivery and follow-the-sun operational models.

Required Qualifications

• Strong experience in Delivery & Release Management .
• Experience providing Tier 1 & Tier 2 application support in production environments.
• Advanced SQL skills for data analysis and troubleshooting.
• Hands-on experience with Linux administration, scripting, and troubleshooting .
• Knowledge of ITSM processes and ticket management systems.
• Strong incident management, problem-solving, and root cause analysis capabilities.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Experience working in global support models.
• Advanced English proficiency ( C1/C2 or strong B2 ).

Preferred Experience

• Snowflake
• Databricks
• Amazon Redshift
• Cloud data warehousing and analytics platforms
• ETL/ELT processes and large-scale data environments
• Change management and enterprise release management best practices

We\'re looking for someone who is:

• Customer-focused and accountable
• A strong problem solver with a continuous improvement mindset
• Collaborative and comfortable managing multiple priorities in a fast-paced environment
• Skilled at stakeholder communication and cross-functional partnership

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