Senior Team Lead, Business Credit Office (BCO)

HSBC Holdings plc; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

HSBC Holdings plc in Mexico City seeks a Senior Team Lead for the Business Credit Office to oversee end-to-end credit management within CCM. You will coordinate BCO tasks across OKRs, SLAs, and KPIs, leading a diverse team including contractors and permanent staff to deliver seamless client credit processes.

The role requires a decade of CCM or credit experience, strong leadership, and solid knowledge of Investment Banking, ESG, and risk controls.

Qualifications

• Minimum 10 years’ experience in CCM or credit background.
• Strong background in managing CIB loan portfolios.
• Proven track record in leading and managing senior stakeholders.
• Knowledge of Investment Banking including Securities, Treasury, Foreign Exchange, Derivatives, ESG and Climate risk.
• Excellent analytical and problem-solving skills.

Responsibilities

• Country head of BCO COE team in Mexico.
• Responsible for the delivery of BCO tasks in line with OKRs, SLAs and KPIs for own portfolio of clients.
• Lead and manage the end-to-end CCM journey, ensuring a seamless and efficient process for customers and internal stakeholders.
• Manage a team comprising of a mix of third-party contractors and permanent resources.
• Continuously drive improvement in productivity of the BCO team whilst enhancing client experience.
• Drive adoption of technology/digital and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model.
• Monitor and analyze customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes.
• Work with the Head of BCO COE to ensure risks and issues related to CCM are escalated to country, regional and global stakeholders and resolved in a satisfactory manner.

Skills

Credit analysis

Stakeholder management

Leadership

Risk management

Financial analysis

Education

Chartered Accountant

Master’s in Business/Finance/Economics

Job description

HSBC Holdings plc in Mexico City seeks a Senior Team Lead for the Business Credit Office to oversee end-to-end credit management within CCM. You will coordinate BCO tasks across OKRs, SLAs, and KPIs, leading a diverse team including contractors and permanent staff to deliver seamless client credit processes.

The role requires a decade of CCM or credit experience, strong leadership, and solid knowledge of Investment Banking, ESG, and risk controls.