Business Credit office, Senior Team Lead

HSBC Holdings plc; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

HSBC Holdings plc in Mexico City seeks a Senior Team Lead for the Business Credit Office to oversee end-to-end credit management within CCM. You will coordinate BCO tasks across OKRs, SLAs, and KPIs, leading a diverse team including contractors and permanent staff to deliver seamless client credit processes.

The role requires a decade of CCM or credit experience, strong leadership, and solid knowledge of Investment Banking, ESG, and risk controls.

Qualifications

• Minimum 10 years’ experience in CCM or credit background.
• Strong background in managing CIB loan portfolios.
• Proven track record in leading and managing senior stakeholders.
• Knowledge of Investment Banking including Securities, Treasury, Foreign Exchange, Derivatives, ESG and Climate risk.
• Excellent analytical and problem-solving skills.

Responsibilities

• Country head of BCO COE team in Mexico.
• Responsible for the delivery of BCO tasks in line with OKRs, SLAs and KPIs for own portfolio of clients.
• Lead and manage the end-to-end CCM journey, ensuring a seamless and efficient process for customers and internal stakeholders.
• Manage a team comprising of a mix of third-party contractors and permanent resources.
• Continuously drive improvement in productivity of the BCO team whilst enhancing client experience.
• Drive adoption of technology/digital and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model.
• Monitor and analyze customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes.
• Work with the Head of BCO COE to ensure risks and issues related to CCM are escalated to country, regional and global stakeholders and resolved in a satisfactory manner.

Skills

Credit analysis

Stakeholder management

Leadership

Risk management

Financial analysis

Education

Chartered Accountant

Master’s in Business/Finance/Economics

Job description

Business Credit office, Senior Team Lead

Role Purpose

Credit & Capital Management (CCM) team under Corporate and Institutional Banking (CIB) are implementing a new, modern, and consistent (E2E end-to-end) operating model, of which a key component is the introduction of a first line credit management office (the Business Credit Office.) The BCO function will complete tasks including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with Wholesale Credit & Market Risk (WCMR) and clients acting as a single handoff from a Relationship Manager (RM) to the BCO for all CCM tasks, creating a single control point.

Key Responsibilities

• Country head of BCO COE team in Mexico.
• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs for own portfolio of clients. Please note a commensurate portfolio comprising of moderate to high complexity of clients will have to be managed by the successful candidate.
• Lead and manage the end-to-end CCM journey, ensuring a seamless and efficient process for customers and internal stakeholders.
• BCO Regional Heads, WMR and other key stakeholders where necessary to ensure successful completion of key Optimization and Transformation initiatives
• Manage a team comprising of a mix of third-party contractors and perm resources for ensuring the team performs well together, and manage their workflow, training & docs development to deliver the BCO model satisfactorily within agreed timelines
• Continuously drive improvement in productivity of the BCO team whilst enhancing client experience
• Drive adoption of technology/digital and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model.
• Monitor and analyze customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes.
• Work with the Head of BCO COE to ensure risks and issues related to CCM are escalated to country, regional and global stakeholders and resolved in a satisfactory manner.
• Closely work with the senior management team and Regional Sustainability Champions to drive various activities as part of the Group's transition to Net Zero along with implementing various strategic initiatives across BCO teams.
• Drive continuous improvement initiatives across credit analysis activities to deliver a high and consistent standard.
• Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk teams.
• Develop and maintain a diverse, innovation-driven BCO team, ensuring high levels of engagement and satisfaction
• Participate in deal discussions and meetings with clients or credit risk as required.
• Protect the Bank by acting as First Line of Defense and observing all controls.
• Identifies and anticipates all types of risks (e.g., industry, portfolio, diversification, sovereign, commercial, currency, etc.) and identify micro and macro trends impacting the credit portfolio, working with WCRM and business heads to take appropriate steps in changes to underwriting criteria and conducting rapid portfolio reviews.
• Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management
• Work with the Head of BCO to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds.
• Effectively coordinate with other COE co-leads to deliver the CCM/BCO objectives smoothly.
• To regularly host exchanges for the team and ensure necessary action plans are designed and executed for resolution.
• Foster a culture of compliance amongst the BCO team members as regards Group Compliance Policy.

Knowledge and Experience

• Chartered Accountants / master’s in business, Finance, Economics or equivalent is essential and any professional qualification (i.e. CFA, Chartered Banker) is desirable. If none, tenured experiences in credit analysis and/or credit approvals will be considered.
• Minimum 10 years’ experience in CCM or credit background, with a strong background in managing CIB loan portfolios.
• Proven track record in leading and managing senior stakeholders, with experience in organizational design and strategic planning.
• Knowledge of Investment Banking is mandatory, such as Securities, Treasury, Foreign Exchange, Derivatives, ESG and Climate risk.
• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior stakeholders.
• Expertise in credit risk management and control assessment
• Excellent analytical and problem-solving skills, with the ability to articulate customer feedback and distil key areas of focus.
• Proven ability managing in a large and complex operational environment.
• Excellent communication and interpersonal skills, commercial mindset with the ability to influence and collaborate effectively across all levels of the organization.
• Working knowledge of operationalizing policies and procedures for managing or minimizing risk – including credit, operational, regulatory and reputational risk – in accordance with the Group Standards Manual, Risk FIM, relevant guidelines and standards

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.