Senior Systems Analyst, Data Foundations & Incidents

Salesforce, Inc.; Ciudad de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Salesforce, Inc. is seeking a Systems Analyst to independently own production support and administration for enterprise data and analytics platforms.

You will manage escalations, coordinate across Mexico City, Dublin, and Hyderabad, and ensure rapid incident response while maintaining strong stakeholder communication. You will apply your knowledge of Salesforce native functionality, declarative tools, and data-loading techniques to resolve complex data/configuration issues and mentor analysts in

Qualifications

• 3-5 years of hands-on platform or systems support in an enterprise IT environment.
• Experience with declarative tools (Flow, validation rules) and data loading.

Responsibilities

• Own escalations on incidents across teams and time zones, drive to closure, and communicate with stakeholders.
• Run follow-the-sun handoffs across locations to maintain context and momentum.
• Design lightweight processes, SOPs, and reference manuals for colleagues.

Skills

Escalation management

Incident response

Salesforce admin

Flow & declarative tools

Data loading

SQL

Python

Communication

Independent work

Education

Salesforce ADM-201

Salesforce ADM-211

Platform App Builder

Tools

Apex

Python

SQL

Tableau

CRM Analytics

Job description

Salesforce, Inc. is seeking a Systems Analyst to independently own production support and administration for enterprise data and analytics platforms.

You will manage escalations, coordinate across Mexico City, Dublin, and Hyderabad, and ensure rapid incident response while maintaining strong stakeholder communication. You will apply your knowledge of Salesforce native functionality, declarative tools, and data-loading techniques to resolve complex data/configuration issues and mentor analysts in