Senior Storage & Backup Engineer – On-site, 8/5 On-Call

Qualcomm; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

On-site work

Job summary

Qualcomm Intl Inc., Mexico Branch Office is seeking a Senior Storage & Backup engineer to manage multi-vendor storage and data protection infrastructures. The role requires expertise in NetApp, Dell Isilon, Pure Storage, VAST, Cohesity, Veeam, NetBackup and related backup technologies.

The candidate will join a global 24/7 IT Operations team, provide Tier1/2 support, and participate in a weekend on-call rotation. This is a 100% on-site position at the Mexico City office.

Qualifications

• 3+ years IT-related work experience with a Bachelor's degree.
• 5+ years IT-related work experience with a Master’s degree.

Responsibilities

• Provides Tier1/Tier2 support to storage and backup technologies infrastructure.
• On-call rotation on weekends and holidays (8/5 schedule).
• 100% on-site work position.
• Monitor and troubleshoot service availability, capacity, and reliability.
• Handle performance issues on storage/backup systems and resolve backup/restore failures.
• Coordinate with multiple teams and vendor support for fast resolution of incidents.
• Upgrade/patch management for storage and backup systems.
• Triage tickets in ServiceNow with defined SLA/KPI.
• Communicate clearly, both in writing and verbally.
• Adapt to changing environments and technologies.
• Create reports/dashboards and maintain knowledgebase documentation.
• Collaborate with cross-functional teams and vendors to improve efficiency.

Job description

Qualcomm Intl Inc., Mexico Branch Office is seeking a Senior Storage & Backup engineer to manage multi-vendor storage and data protection infrastructures. The role requires expertise in NetApp, Dell Isilon, Pure Storage, VAST, Cohesity, Veeam, NetBackup and related backup technologies.

The candidate will join a global 24/7 IT Operations team, provide Tier1/2 support, and participate in a weekend on-call rotation. This is a 100% on-site position at the Mexico City office.